Adrianne Henderson

• Support project-oriented work efforts of problem identification/resolution, performance, productivity improvements,

and quality enhancements

• Analyzed data and performed trending analysis on incidents to initiate forms risk assessments or control evaluations on current Sales Practices, Conduct and Customer Harm Assessment processes.
• Trained new consultants on policy and procedure processes.
• Support the execution of activities for business risk programs (ERIA, RME, etc.)
• Coordinated efforts with the internal and external auditors. Oversaw key controls for the company to ensure compliance.
• Revised audit, reporting and data storage procedures allowing enhanced efficiencies and improved resource allocation.
• Responsible for conducting monthly Risk audits and qualitative analysis of company departments to ensure adherence to company policies.
• Propose possible solutions/programs/protocols for minimizing risk and liability.
• Manage change in resource alignment to ensure continuity in reporting requirements, including partnering with Control Executives and the Reporting Insights team.
• Reviewed and identify the root cause of incidents.
• Preparing written reports identifying recommendations for correction including corrective action.
• Assisting with the development of stakeholder communications, e.g. reports, executive summary briefings, etc.

• Performing investigations on the financial system of organizations and bringing instances of frauds, scam, or illegal activities.
• Took corrective actions against illegal activities performed by organizations and reported them to the regulatory authorities.
• Reporting any transaction of money laundering, black marketing, artificial hoarding, false billing, etc to senior management.
• Root cause analysis and consulting regarding highly complex financial crimes transactions.
• Conduct reviews and provide assessments on highly complex risk profiles affected by risk factors impacting ERAM scores.
• Lead trainer/development of work tasks for investigators
• Draft corrective actions plan and assists in managing change to prevent/mitigate risk; performs risk analysis and modeling as a precursor to building financial crimes strategies.
• Communicate daily with other investigators and management.
• Reported inconsistencies in internal control measures and financial mechanisms and ensure corrections of the same.
• Perform and participate in various projects as needed.

• Screen customers, prospects, or transactions against various regulatory reporting lists and regionally based sanctions watch lists. Evaluate risks to determine permissibility under sanctions regulations and/or BSA/AML regulations.
• Responsible for developing, maintaining and ensuring adherence to the enterprise-wide financial crimes program and framework.
• Conduct reviews and background investigations tasks on transactions, individuals, entities, organizations, or locations to identify and mitigate associated sanctions, credit, financial crimes, and reputational risks, and thoroughly documenting findings. Review and analyze due diligence data from a variety of sources to determine overall risk.
• Evaluate risks to determine permissibility under sanctions regulations and/or BSA/AML regulations. Work with high-risk customers.
• Perform non-documentary Customer Identification Program on domestic customers in accordance with regulation and bank policy.
• Ensure compliance with guidelines set forth in federal/state anti-money laundering laws and regulations including: Bank Secrecy Act and various sanctions regulations, and in accordance with policy/procedures set by the bank.

• Call center professional with experience in analyzing complex transactions to mitigate risk to the business and customers.
• Responsible for identifying fraudulent activity and policy violations to mitigate and recover losses.
• Document research findings and make referrals to Identity Theft Operations (ITO), Suspicious Activity Reports (SAR) and Suspected Financial Abuse.
• Prepare and/or file UARs when money laundering or other illegal deposit/transfer activity is suspected.
• Knowledge of depository operations and related BSA/AML regulations.
• Assist management by recommending procedural changes to help prevent and mitigate future losses.
• Serve as a Subject Matter Expert and provide training to new hires.
• Reviewed and placed outbound calls to customers with potential fraudulent transactions.