ADRIANNE JONES
Atlanta,USA
Summary
Dynamic professional with extensive experience at S3 Shared Services, excelling in schedule management and client relations. Proven ability to optimize workflows and enhance customer satisfaction through effective multitasking and problem-solving. Recognized for meticulous attention to detail and compliance with regulations, ensuring seamless operations and superior service delivery.
Overview
37
37
years of professional experience
Work History
Home Equity Scheduler
S3 Shared Services
03.2024 - Current
- Scheduled any necessary follow-up appointments, as directed by physicians
- Communicated with field staff regarding any late or incomplete visits.
- Provided technical assistance regarding scheduling-related inquiries from customers or clients.
- Prepared documents such as memos, letters, emails or spreadsheets required for operational tasks.
- Collaborated with departments across the organization on scheduling initiatives and solutions.
- Managed calendars and organized resources to ensure efficient workflow processes.
- Monitored daily activities for adherence to established guidelines and procedures.
- Conducted regular audits of existing schedules to ensure accuracy.
- Ensured compliance with applicable laws, regulations, policies and procedures related to scheduling.
- Received and screened calls relating to problems that arose due to date changes.
- Utilized time management systems to track progress of tasks and projects.
- Routed phone calls to appropriate recipients and handled internal business correspondence.
- Answered questions and concerns regarding company products and services
Home Equity Closer
S3 Shared Services
03.2021 - 01.2024
- Maintained an organized filing system for all documents associated with each transaction.
- Reviewed closing paperwork for confirmation of adherence to federal and state regulations.
- Prepared settlement statements accurately reflecting monies due at closing.
- Maintained a high level of professionalism in all customer interactions by providing accurate information and excellent customer service.
- Handled multiple distinct documents during closings while maintaining strict organization.
- Provided guidance and assistance throughout the entire closing process from initial contact through post-closing follow up.
- Ensured compliance with federal regulations related to real estate transactions.
- Managed the entire closing process from start to finish ensuring a smooth transition from one party to another.
- Developed extensive knowledge of the closing process, including preparing and reviewing documents such as deeds.
- Utilized organizational abilities to manage multiple tasks simultaneously while meeting deadlines.
- Communicated with other bank employees to gather missing information from loan process.
- Demonstrated strong interpersonal skills to effectively communicate with customers.
- Confirmed documents adhered to loan terms and conditions for accurate closings.
- Collaborated with team members to resolve any issues that arose during the closing process.
- Reviewed mortgage documents for completeness and accuracy before submitting them for loan closing.
- Oversaw in-process loans, detecting potential problems and communicating progress to managers.
- Utilized excellent communication skills when explaining complex financial terms and conditions to customers.
ICU Clerk
Toyota Financial Services / Kaygen Temp Agency
01.2020 - 03.2021
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Processed workflow for the sale / disposition of Inventory Control managed vehicles
- Reviewed contracts to see if there were any warranties purchased at the time of purchasing the vehicle
- Cancelled warranties at the ended of the term and prorated refunds if applied
Mortgage Processor
Municipal Employees Credit Union
01.2018 - 03.2019
- Assisted in preparing periodic reports summarizing progress on mortgages
- Reviewed and verified loan applications for accuracy and completeness, ensuring compliance with all applicable laws and regulations.
- Communicated with customers, lenders, underwriters, and other parties involved in the loan process.
- Updated internal databases with current client information as needed.
- Performed quality assurance reviews of processed loans to ensure accuracy of data entry.
- Responded promptly to customer inquiries regarding loan status.
- Developed efficient processes for verifying applicant creditworthiness.
- Researched title information to ensure accurate property ownership records.
- Provided excellent customer service by responding professionally and efficiently to requests.
- Analyzed financial documents to determine borrower eligibility for mortgage loans.
- Maintained detailed records of customer contact information and loan processing steps taken.
- Utilized automated systems to accurately document customer information.
- Ensured compliance with federal regulations related to mortgage lending practices.
- Analyzed financial statements and credit reports to verify accuracy.
- Managed application workflow to provide timely approvals and meet lock expiration dates.
- Identified issues raised in documents and reported to loan officer for assistance.
- Complied with all federal, state and local laws and regulations.
- Reviewed mortgage applications to determine accuracy, completeness, and compliance.
- Resolved discrepancies in loan applications and documents.
Mortgage Loan Processor
The Harbor Bank of Maryland
01.2006 - 01.2018
- Applied knowledge of FHA, VA, USDA guidelines when processing mortga
- Communicated effectively with clients, lenders, realtors, appraisers, and other parties involved in the transaction.
- Initiated contact with customers to obtain additional information needed to process mortgage loans.
- Reviewed title commitments prior to closing date.
- Provided exceptional customer service by responding promptly to inquiries from customers regarding their loan status.
- Identified issues raised in documents and reported to loan officer for assistance.
- Complied with all federal, state and local laws and regulations.
- Collaborated with team members on complex transactions requiring special attention or expertise.
- Reviewed mortgage applications to determine accuracy, completeness, and compliance.
- Resolved discrepancies in loan applications and documents.
- Assembled and verified accuracy of residential loan documentation.
- Communicated conditions to borrowers in easy-to-understand, non-mortgage verbiage.
Loan Administration Specialist
Regal Bank of Maryland
04.2002 - 01.2006
- Conducted credit checks and verified financ
- Facilitated communication between internal teams during the onboarding process of new clients.
- Prepared and executed fundings for residential , consumer and commercial loans.
- Prepared certificate of satisfactions for paid off loans and forwarded to title companies and or courts for recordings.
- Processed loan payments
- Communicated with various home inspectors while under the construction phase.
Research and Adjustment Specialist
Bank Of America
09.1988 - 10.2000
- Ensured compliance with federal regulations gove
- Provided comprehensive support for customers with inquiries regarding billing or payment adjustments.
- Utilized advanced problem-solving skills to quickly resolve complex issues related to customer accounts.
- Demonstrated strong communication skills while interacting with customers over the phone or via email.
- Performed Internal and External disputes in Accounting Discrepancies to adjust customer transactions
Education
High School Diploma -
State Board of Education
12.2001
Skills
- Schedule management
- Attention to detail
- Telephone etiquette
- Schedule coordination
- Problem-solving
- Customer service
- Effective multitasking
- Critical thinking
- Computer skills
- Client relations
- Documentation proficiency
- Workflow optimization
Timeline
Home Equity Scheduler
S3 Shared Services
03.2024 - Current
Home Equity Closer
S3 Shared Services
03.2021 - 01.2024
ICU Clerk
Toyota Financial Services / Kaygen Temp Agency
01.2020 - 03.2021
Mortgage Processor
Municipal Employees Credit Union
01.2018 - 03.2019
Mortgage Loan Processor
The Harbor Bank of Maryland
01.2006 - 01.2018
Loan Administration Specialist
Regal Bank of Maryland
04.2002 - 01.2006
Research and Adjustment Specialist
Bank Of America
09.1988 - 10.2000
High School Diploma -
State Board of Education
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