Adrianne Kelly
Customer Service Support
Tallahassee,FL
Summary
. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Associate Picker
Amazon
10.2022 - 12.2022
- Improved order accuracy by diligently verifying product information and ensuring correct item selection during the picking process.
- Expedited order processing time by efficiently locating, retrieving, and organizing items for shipment.
- Reduced workplace accidents with strict adherence to safety protocols and proper use of warehouse equipment.
- Enhanced team productivity by assisting coworkers in locating and picking items when needed.
- Consistently met or exceeded performance metrics for picking speed and accuracy within the warehouse environment.
- Participated in regular department meetings, sharing insights for continuous improvement of warehouse operations processes.
Bakery Clerk
Sam's Club
11.2021 - 07.2022
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Softline Processor
Goodwill Industries
10.2019 - 04.2021
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Made sure that products were produced on time and are of good quality.
Store Associate
Florida State Bookstore
10.2017 - 04.2018
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Medicaid Eligibility Specialist
Unisys
01.1997 - 03.2000
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Streamlined application processing for increased efficiency by implementing a well-organized case management system.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
Education
GED -
Projectshore General Education
Tallahassee, FLBachelor of Arts - Social Work
Florida Agricultural And Mechanical University
Tallahassee, FL06.2020
Associate of Arts -
Tallahassee Community College
Tallahassee, FL06.2017
Skills
- Product Identification
- Warehouse Safety
- Shipping and Receiving
- Efficient packing
- Barcode scanning
- Picking accuracy
- Data Entry
- Self-Motivated
- Dependable and Responsible
- Clerical Support
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Cultural Awareness
- Organization and Time Management
- Excellent Communication
- [Type] Software Proficiency
- Training and Development
- Stocking and Replenishing
- Retail Sales Customer Service
- Active Listening
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Customer Data Confidentiality
- Order Processing
- Quality Assurance Controls
- Medical Terminology Knowledge
- Multi-Line Telephone Operation
- Shipping Procedures Understanding
- Shipping and Receiving Understanding
- Microsoft Internet Explorer
Accomplishments
I received honors in college, earning a 3.0 GPA and and Florida scholarship to Florida Agricultural Mechanical University.
References
References available upon request.
Timeline
Associate Picker
Amazon
10.2022 - 12.2022
Bakery Clerk
Sam's Club
11.2021 - 07.2022
Softline Processor
Goodwill Industries
10.2019 - 04.2021
Store Associate
Florida State Bookstore
10.2017 - 04.2018
Medicaid Eligibility Specialist
Unisys
01.1997 - 03.2000
GED -
Projectshore General Education
Bachelor of Arts - Social Work
Florida Agricultural And Mechanical University
Associate of Arts -
Tallahassee Community College