Adrianne Lawson-Wilhite
Lavon,TX
Summary
Dedicated customer support associate skilled in managing inquiries and resolving issues effectively. Proven ability to engage clients with respect and professionalism while ensuring their needs are prioritized. Committed to operational excellence and continuous improvement in customer service environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
CDL School Bus Driver
Garland ISD Transportation
Garland, USA
06.2025 - Current
- Monitored traffic and severe weather conditions to identify potential delays, ensuring timely communication of necessary route adjustments to prioritize student safety.
- Adhered to designated bus route to ensure timely transportation for students., deviating only when authorized or for safety reasons, to ensure students reach their correct destinations.
- Conducted thorough pre-trip and post-trip inspections to ensure bus safety and operational readiness, promptly reporting issues to transportation shop for immediate resolution.
- Arrive at and depart from designated bus stops on schedule to build reliability and trust with students and their families.
- Engaged respectfully and professionally with students, parents, school staff, and community members, creating a safe and welcoming environment on the bus.
Customer Support
State Farm
Richardson, USA
10.2019 - 10.2024
- Delivered exceptional customer support by promptly addressing inquiries and effectively resolving issues, enhancing client satisfaction and loyalty.
- Guided clients in making informed decisions by providing clear and detailed insights into our insurance products and services.
- Identified trends in customer support requests by analyzing data from logs.
Medical Support Assistant
Department of Veterans Affairs
Bonham, USA
04.2018 - 04.2019
- Managed and responded to over 1,300 calls daily, processing medication requests and providing timely support to patients. Organized and maintained comprehensive office records and files using various programs and databases to ensure seamless facility operations.
- Managed communication between patients and clinical staff to ensure smooth operations.
- Coordinated patient records and maintained confidentiality in compliance with regulations.
- Addressed and resolved informal complaints, providing non-technical information such as reports and laboratory results to improve patient satisfaction.
Housewife
Madrid, Spain
03.2015 - 09.2017
- Managed household operations—budgeting, scheduling, maintenance—to create welcoming, stable living environment in Madrid.
- Cultivated nurturing home environment in new cultural setting, enhancing family's well-being throughout international assignment.
- Executed daily operational tasks with precision and attention to detail.
Credit and Debit Card Processing
Chase Paymentech
10.2014 - 01.2015
- Facilitated payment processing for diverse clientele, supporting seamless transactions across various business scales.
- Conducted training sessions for merchants, enhancing their ability to handle payment transactions effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Southern Technical College -
01-1991
Carroll High School -
01-1986
Skills
- Traffic safety
- Safety checks
- Communication
- Customer relations
- Issue resolution
- Task prioritization
- Organization
- Record keeping
- Data Entry
- Attention to Detail
- Time Management
- Adaptability
- Administrative Support
- Passenger safety management
Certification
- Commercial Driver's License (CDL) - Class B, State of Texas - Endorsement (P) Passenger, Endorsement (S) School Bus
Timeline
CDL School Bus Driver
Garland ISD Transportation
06.2025 - Current
Customer Support
State Farm
10.2019 - 10.2024
Medical Support Assistant
Department of Veterans Affairs
04.2018 - 04.2019
Housewife
03.2015 - 09.2017
Credit and Debit Card Processing
Chase Paymentech
10.2014 - 01.2015