Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
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ADRIANNE MARRACCINI

BROKEN ARROW,OK

Summary

Detail-oriented administrative professional with extensive experience in program support and executive assistance. Skilled at managing schedules, payroll processing, and project coordination to enhance operational efficiency. Proven ability to build strong relationships while maintaining confidentiality and professionalism.

Overview

8
8
years of professional experience

Work History

Program Support Assistant

Tulsa Vet Center
Tulsa, OK
01.2022 - Current
  • Company Overview: Federal Position
  • Utilize Microsoft Office Suite tools (Word, Excel, PowerPoint, and Outlook) to create correspondence, presentations, spreadsheets, and tracking systems to ensure efficiency.
  • Manage and update organizational databases, electronic health records and other systems like share drives, SharePoint, IFCAP, IPPS, and FORCE, ensuring data accuracy for reporting and compliance.
  • Propose and implement improvements to day-to-day procedures to enhance efficiency and effectiveness of the center.
  • Review and respond to inquiries via phone, email, and mail, collaborating with team members to meet the needs of the client.
  • Maintain and organize administrative and personnel documentation, including position descriptions, training certificates, and performance records, ensuring accessibility and compliance for OIG audits.
  • Provide administrative support for program operations, including maintaining and troubleshooting office equipment and managing maintenance or repair requests to ensure timely resolution so operations remain uninterrupted.
  • Solely took care of each need for the employees of the center, including purchasing, bookkeeping, preparing the budget, working in federal databases to reconcile purchases and keep and organized and easily accessible record of all purchases made.
  • Independently prioritize workload and developed tracking systems for the Vet Center to monitor ongoing projects and program progress.
  • Create, design and maintain materials such as brochures, pamphlets, and business cards, ensuring compliance with communication and Vet Center branding guidelines as well as materials for special events.
  • Support staff by managing document-related tasks such as copying, scanning, and faxing, facilitating operational efficiency.
  • Ensure a welcoming and organized front lobby environment by maintaining cleanliness, arranging furniture, and restocking refreshment areas.
  • Greet and assist visitors in a welcoming manner, verify appointments, and coordinate with mental health counselors for client services.
  • Exercise independent judgment to identify and escalate situations requiring professional guidance, including addressing client crises by contacting appropriate personnel.
  • Proactively address safety and repair needs of the building, coordinating with relevant teams to resolve issues promptly.
  • Serve as Residency Coordinator, ensuring educational and mandatory training requirements are met for computer access to systems critical to treatment.
  • Timekeeper to all Tulsa Vet Center staff, this includes overseeing electronic timekeeping, resolving errors, and maintaining accurate leave records.
  • Compile and analyze clinical program data to track performance of the staff and center.
  • Draft correspondence, develop agendas, and prepare meeting minutes for leadership. Coordinate with team members to address inquiries via multiple channels, ensuring all communications adhere to organizational standards and style guidelines.
  • Federal Position

Executive Assistant

Hourglass Collision
Tulsa, OK
12.2018 - 01.2022
  • Managed executive schedules, enhancing efficiency and decision-making.
  • Developed comprehensive reports, aiding strategic planning for each repair.
  • Coordinated insurance processes, increasing claim success.
  • Documented meetings, improving team communication.
  • Created presentations, supporting executive strategies.
  • Optimized executive scheduling, enhancing productivity and streamlining operations for Hourglass Collision from 2018 to 2022.
  • Developed comprehensive performance and sales reports, providing crucial data insights to drive informed decision-making processes.
  • Facilitated seamless communication between executives, insurance companies, and clients, ensuring successful claim resolutions.
  • Implemented new workflow documentation strategies, improving team efficiency and information dissemination.
  • Streamlined executive scheduling, boosting productivity and operational efficiency for Hourglass Collision, while managing complex insurance claims processes.

Account Retention Specialist

Dish Network
Tulsa, OK
01.2017 - 08.2018
  • Led creative email/SMS campaigns, boosting engagement and retention through targeted strategies.
  • Crafted retention messaging, enhancing customer loyalty and trust with effective communication.
  • Analyzed data insights to optimize campaign performance, achieving measurable improvements.
  • Leveraged data-driven insights to optimize email and SMS campaigns, enhancing customer retention strategies and fostering long-term loyalty.
  • Pioneered creative messaging approaches, elevating customer engagement.
  • Maintained top sales account retention initiatives, utilizing strategic communication to significantly reduce loss and boost customer lifetime value.
  • Partnered with cross-functional teams to develop and execute comprehensive retention strategies, aligning messaging with overall business objectives.

Education

MICROSOFT EXCEL EXPERT CERTIFICATION -

ONLC
Tulsa, OK
11.2024

HIGH SCHOOL DIPLOMA -

Broken Arrow High School
Broken Arrow, OK
05.2005

Pharmacy Technician Certificate -

Community Care College
Tulsa, OK

Skills

  • Administrative Expertise
  • Timekeeping
  • Attention to detail
  • Event coordination
  • Scheduling
  • Data Analysis
  • Reporting
  • Correspondence
  • Microsoft Office Suite
  • Database Management
  • Telecommunications
  • Customer Service
  • Project Coordination
  • Workflow Optimization
  • Performance Metrics
  • Quality Management

References

  • Alley Warner, Readjustment Counseling Service, alley.warner@va.gov, (303) 577-5205
  • Rin Wolford, Lubbock Vet Center, rin.wolford@va.gov, (806) 732-3782
  • Stephen Craig, Tulsa Vet Center, stephen.craig@va.gov, (318) 200-5156
  • Kara Brunk, Tulsa Vet Center, kara.brunk@va.gov, (918) 809-4084

Affiliations

  • Working Out
  • Hiking
  • Homemaker

Timeline

Program Support Assistant

Tulsa Vet Center
01.2022 - Current

Executive Assistant

Hourglass Collision
12.2018 - 01.2022

Account Retention Specialist

Dish Network
01.2017 - 08.2018

MICROSOFT EXCEL EXPERT CERTIFICATION -

ONLC

HIGH SCHOOL DIPLOMA -

Broken Arrow High School

Pharmacy Technician Certificate -

Community Care College

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