Adrianne Nolan
Harvard,Illinois
Summary
Dedicated professional with a strong work ethic and CPR certification, experienced in enhancing customer satisfaction, Proven ability to supervise teams, implement efficient processes, and maintain safety standards. Recognized for effective communication and empathy, ensuring a positive environment for both customers and colleagues.
Overview
9
9
years of professional experience
Work History
School Bus Monitor
Durham School Services
07.2021 - Current
- Monitored student behavior to ensure safety and compliance during bus rides.
- Assisted in loading and unloading students, maintaining a safe environment at all times.
- Communicated effectively with drivers and parents regarding student needs and concerns.
- Implemented emergency protocols, responding promptly to incidents or disruptions on the bus.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Barista Shift Supervisor
The Abbey Resort
02.2019 - 04.2021
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer interaction techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints swiftly, improving satisfaction and loyalty through effective conflict resolution techniques.
- Maintained compliance with health and safety regulations, ensuring a safe environment for staff and customers alike.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
Wait Staff Member
The Abbey Resort
01.2019 - 04.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team to ensure efficient table turnover and guest satisfaction.
- Trained new staff on menu items and service standards to enhance team performance.
- Handled customer inquiries and resolved issues promptly to maintain positive experiences.
- Recommended menu items to guests based on preferences, enhancing overall dining experience.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Head Cashier
5 Below
12.2017 - 01.2019
- Supervised cash handling processes, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented efficient checkout procedures, reducing wait times for customers during peak hours.
- Analyzed cash register discrepancies, identifying trends and recommending corrective actions.
- Led customer service initiatives to enhance satisfaction and resolve complaints effectively.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Barista
Firehouse Depot
02.2017 - 11.2018
- Prepared and served high-quality beverages while ensuring adherence to health and safety standards.
- Managed customer orders efficiently, enhancing overall service speed and satisfaction.
- Maintained cleanliness of workstations and equipment, contributing to a hygienic environment.
- Monitored inventory levels, assisting in timely ordering of supplies to prevent shortages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
GED -
Home Schooled
Harvard, ILSkills
- Strong work ethic
- Respectful
- Patience and empathy
- Child supervision
- Verbal communication
- CPR certified
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Effective communication
- Calm under pressure
Timeline
School Bus Monitor
Durham School Services
07.2021 - Current
Barista Shift Supervisor
The Abbey Resort
02.2019 - 04.2021
Wait Staff Member
The Abbey Resort
01.2019 - 04.2021
Head Cashier
5 Below
12.2017 - 01.2019
Barista
Firehouse Depot
02.2017 - 11.2018
GED -
Home Schooled