Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
References
Timeline
Generic

Adrianne Osborn

Sidney,Nebraska

Summary

Dynamic Senior Human Resources Generalist with extensive experience at Paradigm, excelling in employee relations and benefits administration. Proven track record in enhancing performance management and leading change initiatives. Skilled in HRIS technologies and fostering team collaboration, driving organizational success through strategic internal communication and effective training programs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Human Resources Generalist

Paradigm
10.2022 - Current
  • Facilitated conflict resolution, disciplinary actions, and terminations with fairness and adherence to policies.
  • Collaborated with managers to develop strategies for retaining and engaging high-performing teams.
  • Participated in planning organizational structure changes and executing change management initiatives.
  • Consulted managers on managerial capability, conflict resolution, and performance feedback techniques.
  • Guided performance management processes, including goal setting and improvement plan development.
  • Configured HRIS systems for organizational setup and HCM troubleshooting assistance.
  • Partnered with Senior HRIS Analyst to optimize HR technology usage across departments.
  • Generated reports on HR metrics, including turnover rates and related statistics.

Total Rewards Team Lead

National Veterinary Associates
07.2021 - 10.2022
  • Consulted with third-party vendors to obtain pricing information for benefit products and services.
  • Drafted communication materials for total reward programs.
  • Worked with benefits vendors to troubleshoot issues affecting employees.
  • Facilitated training and improved workflow in ServiceNow, bswift, and ADP Workforce Now as it pertained to benefits and reporting.
  • Managed accuracy and completeness of benefits data and carrier feeds in the HRIS system.
  • Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency.
  • Coordinated open enrollment activities including communications preparation, training sessions, and data entry.
  • Partnered in annual benefits renewal plan design, analysis, and benchmarking, and owned the HRIS system configuration.
  • Executed associated plan audits including extensive 401k plan audits.
  • Presented an in-depth overview of benefits for team members at the corporate and site levels.
  • Supervised the daily work of staff to ensure work prioritization and quality.
  • Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
  • Conducted regular meetings with direct reports to review progress and address concerns, evidencing effective management methods.
  • Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
  • Assisted with Mergers & Acquisitions of new sites onto company-sponsored benefits.
  • Assisted with the organization and coordination of benefits with the Canada team.

Senior Benefits Associate

National Veterinary Associates
11.2020 - 07.2021
  • Developed effective communication strategies to inform employees about their available benefits options.
  • Coordinated with vendors regarding administration of health care plans, retirement plans, disability insurance, life insurance, and other employee benefits programs.
  • Processed paperwork associated with COBRA participants in compliance with federal guidelines.
  • Maintained up-to-date knowledge of company policies on employee benefits packages.
  • Developed training materials designed to educate employees about their available benefit options.
  • Generated financial statements detailing monthly expenses associated with administering employee benefit plans.
  • Managed billing activities for group insurance plans including reconciling invoices and submitting payments accurately and timely.
  • Provided excellent customer service to clients by answering questions and resolving issues quickly and professionally.
  • Performed quality assurance checks on all documents prior to submission including verifying data accuracy and completeness as necessary.
  • Demonstrated strong organizational skills when managing multiple tasks such as processing enrollments, terminations, and changes in benefits plans.
  • Utilized advanced problem-solving techniques to develop creative solutions for complex client issues related to benefits enrollment and eligibility requirements.

Human Resources Generalist/Benefits Coordinator

Sidney Regional Medical Center
Sidney, USA
02.2011 - 11.2020
  • Facilitated accurate administration of employee benefits, including health plans and ancillary services.
  • Created and maintained comprehensive records, ensuring data integrity in HR systems.
  • Advised staff during enrollment meetings on eligibility criteria for benefit programs.
  • Drafted all necessary communication regarding benefits, enhancing clarity for employees.
  • Conducted compliance analysis of benefit plans against legal standards and regulations.
  • Generated detailed reports on benefits costs and utilization for management review.
  • Collaborated with external partners to streamline benefits administration processes.
  • Implemented HRIS and payroll systems, enhancing operational efficiency across departments.

Category Administrator

Cabela's Inc.
Sidney, USA
10.2009 - 02.2011
  • Coordinated and tracked catalog and retail ad pages for the team.
  • Managed schedules, including composition and distribution of correspondence.
  • Maintained all inventory and system requests, office supplies, hardware, and software coordination.
  • Maintained payroll and personnel items for the team.
  • Responsible for all data entry as it pertained to coding of catalogs, retail ads, and the internet.
  • Responded promptly to all customer inquiries via phone or email within established timeframes.
  • Created and maintained filing systems, both electronic and paper-based, for easy access to information.
  • Provided administrative support to department staff, including scheduling meetings and coordinating travel arrangements.
  • Compiled and analyzed data to generate reports for business decision-making.

Assistant to the Director of Retail Merchandising

Cabela's Inc.
Sidney, USA
01.2009 - 10.2009
  • Provided administrative support to the Director, including calendar management, travel arrangements, and expense tracking.
  • Organized meetings between internal departments as well as external stakeholders.
  • Demonstrated excellent written and verbal communication skills when interacting with clients or colleagues.
  • Created detailed reports on project progress using Microsoft Excel spreadsheets.
  • Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • Utilized job-related software to prepare invoices, letters, and memos.

Web Specialist

Cabela's Inc.
Sidney, USA
05.2007 - 01.2009
  • Created content for websites to ensure accessibility and usability.
  • Created website graphics using Adobe Photoshop and Illustrator.
  • Created clean, well-documented custom code and updates.
  • Maintained updated knowledge of industry techniques and technologies related to digital communication.
  • Performed and directed Web site updates.
  • Applied innovative solutions for product design, visuals and user experience to meet needs of individual web development projects.

Education

Bachelor of Arts - Mass Communications-Emphasis in Multi-Media, Computer Applications

Black Hills State University
Spearfish, SD
Spearfish, SD

High School diploma -

Morrill High School
Morrill, NE
Morrill, NE

Skills

  • Employee relations and vendor management
  • Benefits administration and compliance
  • HRIS technologies and database management
  • Internal communication strategies
  • Performance management and change leadership
  • Training and development facilitation
  • Team collaboration and project management
  • Microsoft Office Suite proficiency

Websites

Certification

Professional in Human Resources (PHR), Human Resources Certification Institute (HRCI), 2021

Accomplishments

HR Department of the Year, SHRM - Nebraska State Council, 2015

References

References available upon request.

Timeline

Senior Human Resources Generalist

Paradigm
10.2022 - Current

Total Rewards Team Lead

National Veterinary Associates
07.2021 - 10.2022

Senior Benefits Associate

National Veterinary Associates
11.2020 - 07.2021

Human Resources Generalist/Benefits Coordinator

Sidney Regional Medical Center
02.2011 - 11.2020

Category Administrator

Cabela's Inc.
10.2009 - 02.2011

Assistant to the Director of Retail Merchandising

Cabela's Inc.
01.2009 - 10.2009

Web Specialist

Cabela's Inc.
05.2007 - 01.2009

Bachelor of Arts - Mass Communications-Emphasis in Multi-Media, Computer Applications

Black Hills State University

High School diploma -

Morrill High School

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