Adrianne Redmond
Sherwood,AR.
Summary
Detail-oriented Technical Account Manager with extensive experience in telecommunications, retail and customer sales-service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
12
12
years of professional experience
Work History
Technical Support Representative, Onsite Implementation Manager
ABC Financial
Sherwood, AR.
11.2015 - 12.2021
- To provide staff training of all applicable software solutions onsite.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Monitored systems in operation and quickly troubleshoot errors.
Home Solutions Manager
AT&T
Little Rock, AR.
05.2015 - 08.2015
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Helped customers choose solutions suited to specific residential needs by offering insight into available product or service options.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Direct Sales Representative
Comcast Corporation
Little Rock, AR.
02.2013 - 10.2014
- Provide and promote a suite of products and services to our customers to manage their entertainment, information and even home automation and home security needs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Met customers in homes and businesses to discuss and demonstrate products.
- Inquired about current service levels and offered upgrades.
- Kept detailed records of daily activities through online customer database.
Technical Support Technician I
Verizon Wireless
Little Rock, AR.
08.2010 - 02.2013
- Providing telephone sales support and customer service for a variety of business service clients in a high volume Call Center.
- Research customer problems and concerns as well as provide information about ongoing customer incentive programs for upgrades in customer service contracts.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Business Account Manager
CDW
Chicago, IL.
04.2007 - 11.2008
- Providing WHOLE
technology solutions for clients including but not limited
to IT consulting for upward growth of their services and needs for financial stability and growth to take their companies into new millennium. - Applied sales strategies to engage in new business opportunities and develop existing accounts.
- Cold-calling at least 80 calls per day.
Education
Associate of Applied Science - Computer Networking And Telecommunications
ITT Tech
Little Rock, AR02.2016
Associate of Applied Science - Hospitality Administration And Management
Lexington Institute
Chicago, IL06.1990
Skills
- Help Desk Support
- Interpersonal Skills
- Hardware and Software Repair
- Microsoft Windows and Office
- Sales Background
Timeline
Technical Support Representative, Onsite Implementation Manager
ABC Financial
11.2015 - 12.2021
Home Solutions Manager
AT&T
05.2015 - 08.2015
Direct Sales Representative
Comcast Corporation
02.2013 - 10.2014
Technical Support Technician I
Verizon Wireless
08.2010 - 02.2013
Business Account Manager
CDW
04.2007 - 11.2008
Associate of Applied Science - Computer Networking And Telecommunications
ITT Tech
Associate of Applied Science - Hospitality Administration And Management
Lexington Institute