Adrianne Smith
Houston,TX
Summary
Experienced advisor adept at effectively communicating with individuals from diverse backgrounds and age groups. Possessing a keen eye for detail, I swiftly identify areas for improvement and devise strategies to assist businesses in attaining their objectives. Committed to implementing efficient systems and processes that optimize operations and foster success.
Overview
13
13
years of professional experience
Work History
Realtor
Self-employeed
09.2020 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Reviewed market research data and changed sales plans accordingly.
Health Client Manager
Alight Solutions
04.2023 - 04.2024
- Delegate tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Manage projects of significant size and complexity from beginning to end and provide subject matter expertise to client
- Work independently on domain and operational solutions
- Seamlessly work with a global team of colleagues focused on client delivery and satisfaction
- Use ad hoc reporting to assist with escalations and consult with clients
- Maintain and validate client relationship/risk status within the tracking system
- Act as the subject matter expert for all service specific and common client requirements; accountable for requirement changes across various aspects of client delivery
- Lead and facilitate updates for all applicable requirements documents, interface documentation, and delivery channel documentation for clients
- Manage the delivery of client reporting, including non-standard client reporting needs
- Represent any client escalations and oversees the resolution to ensure client satisfaction
- Illustrate proper investigation through a variety of information sources to draw conclusions
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Associate Account Manager
USI
02.2021 - 10.2021
- Provided proactive, personalized support to assigned book of 15-18 employee benefits clients
- Prepared client communication materials including benefit summaries, PowerPoint presentations, Brainshark and performed contract review audits
- Conducted benefit fairs and open enrollments to answer employee questions and distribute benefit materials both virtually and on site
- Coordinated, managed, and attended meetings with clients and internal partners
- Delivered resolution support and oversight for client issues such as contract clarifications, billing, and claims escalations as primary contact between clients and insurance carriers
- Maintained calendar for client renewal cycle to produce timely renewal process, adherence to compliance, and thorough claims evaluations.
- Assessed client requirements and developed targeted benefits solutions.
Freelance Business Consultant
Self-Employed
01.2012 - 01.2021
- Assisted agents with account management and business development responsibilities such as staff training, hosting sales seminars, open enrollment presentations and coordination, and general administrative duties to maximize resources and increase productivity
- Combined areas of expertise with data analysis to forecast sales and increase staff adherence to compliance regulations
- Performed as consultant for startup businesses in areas of marketing, logistics and training
- Provided personalized business consulting and overhauled services to strengthen client success.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Benefits Advisor
Cigna Healthspring
09.2013 - 12.2018
- Generated new membership into Cigna-Healthspring’s Medicare Advantage Plans on competitive benefits of plan
- Developed consultative relationships as a trusted advisor through calls, sales seminars, physician partnerships and referrals to effectively convert enrollment prospects
- Coordinated care for high-risk clients to ensure seamless conversion and maintain quality care
- Adhered to federal and state regulations governing representation and sale of Medicare Advantage Plans
- Averaged 7 sales per day
Enrollment Analyst
Kelsey-Seybold Clinics
08.2016 - 08.2017
- Exhibited fast-learning abilities by mastering enrollment applications processing for various health plan product lines and professionally addressing inquiries and concerns from members, clinic and other health plan representatives
- Analyzed eligibility media, utilized system databases, processed incoming files, and worked edits for 100,000(+) managed care members while maintaining enrollment integrity of EPIC and health plan enrollment systems
- Maintained detailed and accurate records between multiple databases and programs.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Commercial Lines and Banking Specialist
State Farm
04.2012 - 08.2013
- Increased overall office premium sales by 37% in under 90 days by delivering successful B2B sales pitches and customer care
- Utilized mobile policy and application closing to sell and service commercial and personal accounts with exceptional customer service for State Farm and State Farm Bank customers
- Achieved sales goals via Business-to-Business sales, cold calling, and lead prospecting at community events
- Opened new accounts and made changes to existing accounts
- Presented products and services to customers using in-depth knowledge to answer questions
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships
Education
Some College (No Degree) - Political Science, Spanish
Wheaton College
High School Diploma -
Belton High School
05.2004
Skills
- Contract negotiations
- Team Training
- Customer rapport
- CRM Systems
- Strategic Planning
- Client Relations
- Cross-functional coordination
Timeline
Health Client Manager
Alight Solutions
04.2023 - 04.2024
Associate Account Manager
USI
02.2021 - 10.2021
Realtor
Self-employeed
09.2020 - Current
Enrollment Analyst
Kelsey-Seybold Clinics
08.2016 - 08.2017
Benefits Advisor
Cigna Healthspring
09.2013 - 12.2018
Commercial Lines and Banking Specialist
State Farm
04.2012 - 08.2013
Freelance Business Consultant
Self-Employed
01.2012 - 01.2021
High School Diploma -
Belton High School
Some College (No Degree) - Political Science, Spanish
Wheaton College