Adrianne Spain
Annette
Lafayette,LA
Summary
ADMINISTRATIVE SUPPORT PROFESSIONAL A reliable, detail-oriented administrative professional with a unique blend of experience in sales, logistics, healthcare front office management, non-profit leadership retail & customer satisfaction, as well as communication leadership skills. A strong decision-maker and collaborative team player able to nurture lasting relationships with patients, mentees, and peers. Special expertise and genuine passion for leading projects and initiatives related to at-risk youth mentorship and advocacy. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Style Specialist
Nordstrom Galleria
Houston, TX
11.2020 - 11.2021
- Assisted young ladies in finding ideal prom, pageant and quinceanera gowns.
- Helped bridal clients find perfect headpieces and heels to match style and color of selected gowns.
- Styled 100+ different looks for runway presentation.
- Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
- Developed compelling outfit designs that exceeded client expectations and resulted in sales of $1.000 per transaction on average.
- Coordinated deliveries with textile vendors, and suppliers.
- Assisted with designing through CAD and sketching.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
Lead CSR
Nordstrom Rack
Lafayette, LA.
01.2020 - 11.2020
- Planned schedules and workflows based on expected customer demands.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Responded to customer calls and emails to answer questions about products and services.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Cross-trained and backed up other customer service managers.
Logistics Team Member
Fedex Express
Houston, Texas
12.2021 - 12.2022
- Customer service
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Administration
- Training
- Honesty
- Managed system support functions to set priorities and service levels expectations.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Verified accurate account invoicing through collaboration with accounting department.
Parent Support Specialist
Eckerd Connects
Lafayette, LA
03.2016 - 04.2018
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Identified issues, analyzed information and provided solutions to problems.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
CEO
2 Sisters Boutique
Lafayette, LA
12.2020 - Current
- Increased company revenue $1500 monthly through aggressive new market strategies.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
Member Specialist
Aetna, A CVS Health
Lafayette, LA
08.2022 - Current
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Cross-trained and provided backup support for organizational leadership.
- Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Education
Certification - Clinical Assisting
Infinity College
Lafayette, LA 06.2015 - 06.2016
Pharmacy Technician Certified NHA - Pharmacy Technology
South Louisiana Corporate College
Lafayette, LA 05.2019 - 12.2020
Bachelor of Arts - Speech Communication And Rhetoric
University of Louisiana At Lafayette
Lafayette, LA 08.2019 - 12.2023
Skills
Accessorizing
Timeline
Member Specialist
Aetna, A CVS Health
08.2022 - Current
Logistics Team Member
Fedex Express
12.2021 - 12.2022
CEO
2 Sisters Boutique
12.2020 - Current
Style Specialist
Nordstrom Galleria
11.2020 - 11.2021
Lead CSR
Nordstrom Rack
01.2020 - 11.2020
Bachelor of Arts - Speech Communication And Rhetoric
University of Louisiana At Lafayette
08.2019 - 12.2023
Pharmacy Technician Certified NHA - Pharmacy Technology
South Louisiana Corporate College
05.2019 - 12.2020
Parent Support Specialist
Eckerd Connects
03.2016 - 04.2018
Certification - Clinical Assisting
Infinity College
06.2015 - 06.2016
Similar Profiles
Savyon CampbellSavyon Campbell
Luxary Retail Associate at Nordstrom GalleriaLuxary Retail Associate at Nordstrom Galleria
YAJAIRA LaurentiYAJAIRA Laurenti
Tailor and Fitting Specialist at Nordstrom, The GalleriaTailor and Fitting Specialist at Nordstrom, The Galleria
Javier PerezJavier Perez
Safety and Security Manager at Hilton Houston Post Oak by the GalleriaSafety and Security Manager at Hilton Houston Post Oak by the Galleria
Josephine RiversJosephine Rivers
Summer Camp Counselor at IDEA Public SchoolsSummer Camp Counselor at IDEA Public Schools
John BroussardJohn Broussard
HVAC Service Technician at Lee’s A/CHVAC Service Technician at Lee’s A/C