ADRIANNE STONE
Cedar Park
Summary
Accomplished leader with over two decades of experience in public service, technical support, intelligence, and team training. Recognized for defusing high-pressure scenarios, providing top-tier customer and user support, and overseeing vital operations. Skilled in facilitating communication between technical specialists and non-technical individuals. Established trainer and mentor dedicated to upholding high standards and fostering ongoing growth.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Police Officer
Manor Police Department
02.2016 - 12.2024
- Responded to a wide range of calls for service, applying strong interpersonal skills to de-escalate critical and emotionally charged situations.
- Recognized for calm, effective communication and ability to build trust with diverse communities.
- Trained and mentored over 20 new officers in departmental protocols, situational awareness, and community engagement strategies.
- Spearheaded community policing initiatives to strengthen public relationships and reduce local crime.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Technical Support Specialist
RenWeb School Management (now Nelnet/FACTS)
05.2013 - 01.2016
- Provided Tier 1 and Tier 2 technical support for over 3,500 K–12 schools worldwide, resolving issues with student information systems and online platforms.
- Guided users through the transition from a download-based application to a web-based SaaS solution, ensuring minimal disruption and user retention.
- Created support tickets, handled escalations, and followed through on resolutions with clarity and empathy.
- Delivered training on product basics, improving user confidence and satisfaction.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
Analyst (Contractor)
CACI International
09.2012 - 12.2013
- Served as a database analyst supporting military intelligence operations.
- Converted large volumes of operational data into structured intelligence databases, enhancing situational awareness for decision-makers.
- Ensured accuracy, consistency, and timely delivery of sensitive information under tight deadlines.
Intelligence Specialist & Instructor
United States Navy
06.2002 - 09.2012
- Conducted strategic intelligence collection, analysis, and briefing in support of national security operations.
- Instructed junior sailors and peers on intelligence methods, report writing, and threat analysis.
- Collaborated with joint and allied forces on intelligence initiatives, ensuring operational alignment.
- Earned commendations for professionalism, leadership, and performance under pressure.
- Conducted extensive research on various topics to provide thorough background briefings for senior leadership.
- Provided crucial support during high-stakes operations by delivering real-time intelligence updates to operational teams.
Education
High School Diploma -
West Brook Senior High School
Beaumont, TXBasic Peace Officer Certification -
Weatherford College
Weatherford, TXTransfer Credits -
Columbia College
Fort Worth, TXAssociate of Applied Science - Operational Intelligence Studies
Cochise College
Sierra Vista, AZSkills
- Conflict Resolution & De-escalation
- Technical & End-User Support
- Intelligence & Data Analysis
- Training & Team Development
- Community Engagement
- Help Desk & Escalation Management
- Crisis Response
- Communication & Rapport Building
- Report writing
- Integrity and honesty
- Relationship building and management
- Patience and empathy
Certification
- Texas Commission on Law Enforcement (TCOLE) Master Peace Officer
- De-escalation certificate (TCOLE)
- Basic and Advanced Instructor Certificates (TCOLE and US Navy)
- U.S. Navy Intelligence Specialist Training
- Customer Support Best Practices
Timeline
Police Officer
Manor Police Department
02.2016 - 12.2024
Technical Support Specialist
RenWeb School Management (now Nelnet/FACTS)
05.2013 - 01.2016
Analyst (Contractor)
CACI International
09.2012 - 12.2013
Intelligence Specialist & Instructor
United States Navy
06.2002 - 09.2012
High School Diploma -
West Brook Senior High School
Basic Peace Officer Certification -
Weatherford College
Transfer Credits -
Columbia College
Associate of Applied Science - Operational Intelligence Studies
Cochise College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Tools & Technologies
- CRM & Ticketing Systems
- Intelligence Databases (classified environments)
- Microsoft Office Suite, Google Workspace
- Web-based Application Support
- Remote Support Tools
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