Adrianne Watts

*buydown reshop existing air pnrs to lower cost

*assist with maximizing lowest cost ticket

*utilize daily task air assignment spread sheet

*assisted with quarterly testing of regression and GDS systems

*maintain and manage quality assurance of air pnrs booked within 60days and also outside of 60days.

*issued tickets of pnrs booked within GDS range

*also email escalated problem related reservations with air to resolution desk, special affairs.

Delegated tasks to administrative support staff to organize and improve office efficiency.

tested and work on project deadlines of GDS software AWS/SEAV environments

*Request and approve Air travel arrangement for Crew joining and leaving the ships

Request adhoc travel arrangements for crew

*Identified alternate and cost effective travel arrangements

*process crew cancellation of air travel

*handled incoming and external emails from Shipboard personnel, HR fleet personnel

*monitored crew flights and ensured geological air itineraries booked to accommodate crew country origin

* handled crew invoices of baggage and hotel claims reimbursements *processed voids/refunds of crew air travel tickets

*Manage GLF/blocks space inventory with airlines in Airware

*Constant utilization of the AS400/MAX system for verification of ticket status

*Coordinated travel arrangements for cruise guests to Domestic and International destinations

*Answered day to day trouble shooting and operations questions

Loaded flights into Airware system and Amadeus reservation system

*Confirmed groups waitlisted in Seaware based on availability in inventory

*Reported Seaware/Airware related issues to all NCL TOURS SYSTEM SUPPORT

*Handled outgoing and incoming calls from Travel Agent or Direct guests in regards to changing air dates or requesting premium air upgrades to business class

*Handled incoming calls from customers regarding their credit card statements

*Process credit card fraud clains

*Process credit card protection plans, Insurance and other personal data pertaining to the credit history for the customer

*Coordinated Airline, Hotel packages and deviated air requests for guests. Also worked on Apollo and sabre systems to secure large quantities of seats for groups travelling from different gateways with all major airline carriers

*Handled inventory of seats for all major airlines international and domestic flights. also handled calling and faxing names to all the major Airlines at deadline cutoff times.

Answered problem calls from travel agents wanting to check on documentation status and airline reservations