Adriano Joao
Wakefield,MA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and team efficiency, notably at JSA Cleaning Services. Skilled in problem-solving and collaboration, adept at creating safe, positive environments and fostering teamwork. Excels in multitasking and maintaining high standards of service, driving positive outcomes and repeat business through exceptional interpersonal skills and self-motivation.
Overview
3
3
years of professional experience
Work History
Unarmed Security Guard
JSA Cleaning Services
10.2023 - 10.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Receptionist
The Braces Place
05.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Cashier
7-eleven
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Restaurant Waiter
Jang Soo Jang Restaurant
01.2022 - 05.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
National Technical High School of Arts
Luanda, Angola11.2018
Skills
- Artistic Talent
- Student Engagement
- Printmaking Techniques
- Drawing and painting
- Art exhibition organization
- Safe, Positive Learning Environment
- Self Motivation
- Multilingual Proficiency
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Following Instructions
Photography
I'm a new into photography's field.
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Unarmed Security Guard
JSA Cleaning Services
10.2023 - 10.2024
Receptionist
The Braces Place
05.2023 - 08.2023
Cashier
7-eleven
07.2022 - 02.2023
Restaurant Waiter
Jang Soo Jang Restaurant
01.2022 - 05.2022
High School Diploma -
National Technical High School of Arts