Adrian Williams
Killeen,United States
Summary
Dynamic, results-driven professional with a proven track record of exceeding targets and driving success in fast-paced environments. Expertise combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. A strong commitment to fostering collaboration and innovation enables effective navigation of challenges while achieving measurable outcomes. Passionate about leveraging skills to contribute to team success and propel business growth.
Overview
7
7
years of professional experience
Work History
Delivery Courier
Amazon
05.2025 - 10.2025
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Sergeant
United States Army
06.2019 - 03.2025
- Lead an infantry team in combat operations, providing tactical and technical guidance to subordinates and professional support to both superiors.
- Trained and demonstrated leadership and teamwork in a number of areas, emphasizing a passion for excellence and commitment to the mission.
- Trained and demonstrated weapon readiness and navigation skills while fostering an adaptable environment.
- Followed and gave orders in various areas, terrains, and countries, enhancing adaptability and focused execution of goals.
- Performed hand-to-hand combat as part of training and preparedness.
- Aided in the mobilization of vehicles, troops, and weaponry in line with strategic vision.
- Operated two-way radios and signal equipment, ensuring reliable communication at all operational levels.
- Branch: United States Army
- Service Country: United States
- Rank: Sergeant
General Manager
Churchs Chicken
08.2023 - 01.2024
- Overseeing business operations as well as human resources, finance, and communications, with a strong focus on budgeting, training sessions, and paperwork management. Ensured compliance with billing processes and financial accounting principles. Achieved an overall regional sales increase of 15% by implementing new strategies for recruiting high-performing employees.
- Ensure all employees upheld the standard of professionalism, cleanliness, and customer service, adhering to food safety regulations while cultivating a positive culture in the workplace. Fostered an environment that encouraged teamwork and creativity, reinforcing a strong passion for the hospitality industry.
- Analyze guest feedback surveys to obtain feedback and identify service and food quality improvement opportunities. Assists and resolves all guest complaints in person or by phone at the restaurant, implementing corrective actions where necessary to ensure reliability and contest compliance.
- Engaged in regular meetings with staff to discuss product offerings and promotions, leveraging insights for continuous promotion of customer satisfaction. Managed up to 20 staff members and coordinated with the director to align operational goals across the organization.
Store General Manager
Willie's Chicken Shack
09.2018 - 12.2020
- Managed all aspects of running the store, including finance, staffing, and adherence to federal law requirements. Fostered a working environment that embraced the hospitality industry standards.
- Handled store openings and individual training tasks before team arrival, promoting monitoring and ongoing evaluation. Coordinated with the vice president of operations to align store objectives with broader company program goals.
- Supervised and motivated team members to achieve sales revenue and develop skills in retail management, coaching them through numerous other operational challenges. Acted as a role model in all team-building activities.
- Hired and trained all employees for assigned responsibilities, focusing on progressive discipline approaches and time management strategies, while using technology to ensure efficiency.
- Oversaw payroll and manage schedules to optimize team performance, ensuring alignment with goals and overall strategic plans, addressing any situation proactively.
- Ensured compliance with licensing, hygiene, health, and safety legislation/guidelines, including service contracts with suppliers.
- Ordered supplies and managed operating budgets with continuous assessment of the fiscal environment and target indicators.
Chef
Red Fish Grill
01.2019 - 07.2019
- Inspected and cleaned food preparation areas, equipment, work surfaces, and serving areas, ensuring compliance with food safety standards and alcoholism intervention protocols when necessary.
- Ensured safe and sanitary food handling practices, following guidelines for quality assurance and implementation of new culinary practices.
- Seasoned food according to recipes and/or personal judgment/experience to maintain the restaurant's image.
- Ensured food was stored and cooked at the correct temperature by way of ovens, broilers, grills, and roasters, adhering to safety standards and environment regulations.
Concessions Supervisor
Centerplate
04.2019 - 06.2019
- Hired and trained concessions employees in their assigned job responsibilities, incorporating alcohol awareness training when necessary, following standards set by the Institute of Hospitality Management.
- Organized concession events and ensured that each concession station was stocked and staffed, promoting innovation in service delivery while constantly seeking ways to enhance the guest experience.
- Oversaw cash management tasks - prepared cash and sales reports as needed, ensuring accuracy and reliability of financial records, and prepared for audits to ensure security of assets.
- Educated staff on company policies and procedures, including exit interviews for departing employees to maintain integrity in operations and to capture valuable feedback.
- Conducted performance evaluations and provided feedback for improvement through one on ones, fostering a climate of continuous writing and verbal feedback.
- Delivered, and demonstrated for staff, quality customer service at all times, focusing on professional growth and inspiring excellence. Engage with customers to create memorable entertainment experiences.
- Followed and enforced federal, state, and local regulations, ensuring alignment with all operational standards.
Education
Criminal Justice Degree AAS -
Central Texas College
Killeen, Tx01-2027
No Degree - Solar Maintenance
The Training Center of Central Texas
Harker Heights 02-2026
Diploma - undefined
Sam Houston High School
Arlington, Tx01.2017
Skills
- Restaurant Management
- Merchandising Sales
- Payroll cash handling
- Management Operations
- Adobe InDesign
- Customer Service (10 years)
- Pip Management
- GPS technology
- Load organization
- Vehicle maintenance
- Punctuality
- Route planning
Accomplishments
- Took a restaurant from failing Inspections to an A rating within two months of obtaining the store.
- Developed innovative strategies for employee engagement and performance.
- Spearheaded the organization and sanitization of multiple restaurants.
- Received positive feedback from customers and previous employees for providing outstanding support and progress with customer satisfaction and cleanliness.
- Gave guidance throughout all employees on their employment journey, emphasizing progressive discipline.
Timeline
Delivery Courier
Amazon
05.2025 - 10.2025
General Manager
Churchs Chicken
08.2023 - 01.2024
Sergeant
United States Army
06.2019 - 03.2025
Concessions Supervisor
Centerplate
04.2019 - 06.2019
Chef
Red Fish Grill
01.2019 - 07.2019
Store General Manager
Willie's Chicken Shack
09.2018 - 12.2020
Diploma - undefined
Sam Houston High School
Criminal Justice Degree AAS -
Central Texas College
No Degree - Solar Maintenance
The Training Center of Central Texas