Adrieana Lusk
Sherman,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
HVAC Helper
DCMC MECHANICAL
07.2022 - 06.2023
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Installed components to improve HVAC system performance.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
Cashier
Quikverse
01.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative/Pizza Maker
Papa John's Pizza
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Receptionist
JTB Blade Works
03.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks.
Education
High School Diploma -
Tom Bean High School
Tom Bean, TX05.2022
Skills
- Office Administration
- PC Proficiency
- Call Answering and Routing
- Customer Service
- Customer Retention Strategies
- Policy and Procedure Adherence
- Conflict Resolution
- Process Transactions
Timeline
HVAC Helper
DCMC MECHANICAL
07.2022 - 06.2023
Cashier
Quikverse
01.2022 - 07.2022
Customer Service Representative/Pizza Maker
Papa John's Pizza
08.2021 - 01.2022
Receptionist
JTB Blade Works
03.2020 - 08.2020
High School Diploma -
Tom Bean High School