Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
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Adrieanna Nelson

Raleigh,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Personable and reliable with knack for providing excellent customer service in challenging situations. Well-versed in vehicle maintenance and repair techniques, able to quickly assess and address roadside issues. Committed to ensuring driver safety and minimizing downtime through efficient problem-solving.

Overview

7
7
years of professional experience

Work History

Roadside Assistance Agent Remote

U-Haul International
11.2020 - Current
  • Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
  • Conducted thorough vehicle inspections to identify mechanical problems and provide solutions.
  • Maintained accurate records of all roadside assistance requests and services provided.
  • Assisted customers with jump starting dead batteries, changing flat tires, delivering gasoline, and unlocking vehicles.
  • Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.
  • Documented customer complaints and reported them to supervisors for resolution.
  • Completed daily paperwork accurately including timesheets, expense reports.
  • Verified customer's identity prior to providing services or releasing personal items.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conducted regular follow-ups with customers to ensure their satisfaction and gather feedback for continuous improvement.
  • Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
  • Established strong relationships with local service providers to ensure prompt response times during emergencies.
  • Promoted a positive company image by maintaining professionalism and demonstrating excellent customer service skills in all interactions.

Sever/Waiter

Senior living Mansions at Alpharetta
06.2018 - 07.2021
  • Greeted guests and answered questions about menu items.
  • Provided excellent customer service to ensure repeat customers.
  • Took orders from patrons accurately and efficiently.
  • Brought food and beverages to tables in a timely manner.
  • Ensured all dishes were prepared according to recipe standards.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Cleared away dirty dishes from tables after each course was finished.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Suggested additional items to customers based on their preferences and needs.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Assisted cooks by prepping ingredients for meals prior to service times.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Convergent Duke Energy Remote

Paramount Staffing
04.2021 - 06.2021
  • Answer any questions customer have about bill and also offer company's promotion.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
  • Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
  • Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.

Xfinity Sales Associate Representative Remote

Xfinity Comcast
02.2020 - 10.2020
  • Taking calls helping customers with tech issue
  • Processing payments as well as answering any question or concerns on bill
  • Offering new bundle deals
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Assisted customers with product selection, sizing and styling.

Scanner

Millennium Mats
07.2019 - 01.2020
  • Scanned documents and images into computer systems accurately and efficiently.
  • Performed daily maintenance checks on scanner equipment to ensure proper functioning.
  • Verified accuracy of scanned information by comparing it with original document.
  • Adjusted scanning settings according to specific requirements of each job.
  • Conducted periodic tests to evaluate scanner performance, speed, and accuracy levels.
  • Provided support to staff members who encountered difficulties when using scanners or imaging software applications.
  • Resolved technical issues related to scanners or other imaging devices quickly and effectively.
  • Assisted in the development of new scanning procedures and processes.
  • Prepared reports summarizing the results of scanner tests and maintenance activities.

Stocker

Piggly wiggly
06.2018 - 02.2019
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Provided customer service by answering questions about product location, price and availability.
  • Assisted with store displays and window dressing as needed.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.

Education

Diploma -

Duluth high school

Bachelor of Science -

Grand Canyon University222222222
Phoenix, AZ
01-2028

Skills

  • Office assistant
  • Scheduler
  • Customer Needs Assessment
  • Promotional Support
  • Client Account Management
  • Payment Processing
  • Upselling
  • Order Processing
  • Time Management
  • Service-Oriented
  • Written and Oral Communication Skills
  • Shipment Processing
  • Verbal/Written Communication
  • Positive and Professional
  • Guest Relations
  • Exceptional Customer Service
  • Relationship Building
  • Conflict Resolution
  • Outgoing Personality
  • Listening Skills
  • Problem-Solving Skills
  • Meeting Deadlines
  • Relationship Selling
  • Excellent Communication Skills
  • Money Transfer Systems
  • Problem-Solving
  • Teamwork and Collaboration
  • Negotiation Tactics
  • Professional Demeanor
  • Complex Problem-Solving
  • Reading Comprehension Skills
  • Quality Control
  • De-Escalation Techniques
  • Cleanliness
  • Remote work experience
  • Problem-solving skills
  • Strong multitasking
  • Customer support

Leadership Experience

In the year of 2018, I graduated from Auburn University Young Women Leadership program. In this program each individual that was selected to participate are given a older role model. This program taught me how to be a leader and be your own person no matter your surroundings. Sometimes it may be hard to join in with others but in order to be accepted you must accept who you are. Being a leader is having the ability to motivate others when you are not motivated.

References

  • Jakecia Tucker, 334-650-8362
  • Shantevious Hutcherson, 770-324-7917
  • Sandra Hernendez, 770-666-1481

Timeline

Convergent Duke Energy Remote

Paramount Staffing
04.2021 - 06.2021

Roadside Assistance Agent Remote

U-Haul International
11.2020 - Current

Xfinity Sales Associate Representative Remote

Xfinity Comcast
02.2020 - 10.2020

Scanner

Millennium Mats
07.2019 - 01.2020

Sever/Waiter

Senior living Mansions at Alpharetta
06.2018 - 07.2021

Stocker

Piggly wiggly
06.2018 - 02.2019

Diploma -

Duluth high school

Bachelor of Science -

Grand Canyon University222222222

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Adrieanna Nelson