Adrieanna Ortega
Brentwood,CA
Summary
Upbeat worker with experience attending to others needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of others. Offers background delivering first-rate customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Stanford Hospital
2020.07 - 2020.10
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Monitored expired sterilization dates and rotated stock to minimize processing.
- Placed orders and restocked supplies for decontamination area.
- Recorded results of biological and diagnostic tests.
- Gathered and prepared instruments and surgical supplies.
- Supported departmental initiatives to meet productivity standards and flexible staffing needs.
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
- Sorted incompatible sets of instruments, trays and medical equipment.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Packaged instruments into peel pouches and properly labeled pouches.
- Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
- Stocked crash carts with appropriate medical supplies.
- Operated and maintained steam autoclaves, keeping records of loads completed, items in loads and maintenance procedures performed.
- Recorded sterilizer test results in job-related software.
- Cleaned instruments to prepare for sterilization.
- Started equipment and observed gauges and equipment operation to detect malfunctions.
- Examined equipment to detect leaks, worn or loose parts or other indications of disrepair.
- Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Program Instructor
Mission Hope Day Program
2017.09 - 2018.04
- Built and strengthened positive relationships with students, parents and teaching staff.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Remained calm and patient in student interactions to support individual growth and development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Participated in workshops, trainings and conferences to improve educational skills.
- Advocated for needs of the students with disabilities.
- Led students on field trips to enhance educational programs.
- Maintained clean and well-organized environment for client happiness and safety.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Sandwich Artist
Subway
2014.11 - 2017.09
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Verified orders and bagged items for easy transport.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Answered guest questions, delivering most accurate and updated information available.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Informed customers of regular deals or monthly specials to upsell orders.
- counted inventory to order new products
Cashier
Shell Gas Station
2014.07 - 2014.11
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Inventory count
Education
CRCST - Sterile Processing Technology
Contra Costa Medical Career College, Inc.
Antioch, CA02.2020
High School Diploma -
Freedom High School
Oakley, CA06.2014
Skills
- Decontamination and Sanitation
- Customer Service
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Process Improvement
- Team-Oriented and Cooperative
- Time Management
- Inventory Management
- Critical Decision-Making
- Quick Learner
- Stress Tolerance
- Accuracy and Precision
- Problem-Solving
- Teamwork and Collaboration
- Prioritizing Situations
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Dependable and Responsible
- Reliability
- Excellent Communication
- Adaptability and Flexibility
Certification
- Sterile Processing Technician (SPT)
Timeline
Sterile Processing Technician
Stanford Hospital
2020.07 - 2020.10
Program Instructor
Mission Hope Day Program
2017.09 - 2018.04
Sandwich Artist
Subway
2014.11 - 2017.09
Cashier
Shell Gas Station
2014.07 - 2014.11
CRCST - Sterile Processing Technology
Contra Costa Medical Career College, Inc.
High School Diploma -
Freedom High School
- Sterile Processing Technician (SPT)
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