Adriel Calcano
Winter Garden,FL
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Operations Professional
Tiffany & Co.
07.2023 - 12.2023
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Reduced operating costs by optimizing resource allocation and workflow management.
- Enhanced customer satisfaction with timely order fulfillment and proactive communication.
Risk Management Associate
Aritzia
06.2022 - 07.2023
- Reduced company risk exposure by implementing comprehensive risk management strategies.
- Enhanced risk assessment processes for more accurate evaluations of potential threats and vulnerabilities.
- Developed customized risk management plans to address unique business needs and priorities.
Branch Security and Facilities Officer
Tiffany & Co.
10.2021 - 06.2022
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
Guest Experience Supervisor
Bloomingdale's
01.2021 - 09.2021
- Enhanced guest satisfaction by consistently delivering exceptional customer service and exceeding expectations.
- Streamlined the check-in process for a more efficient and welcoming arrival experience to guests.
- Resolved guest complaints with empathy and understanding, leading to increased loyalty and repeat business.
Sales Supervisor Men's
Bloomingdale's
11.2020 - 01.2021
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Product Specialist
Bloomingdales
10.2017 - 11.2020
- Optimized inventory management, ensuring timely availability of products for customers.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Developed innovative product strategies for increased sales and customer satisfaction.
Owner
Adriel's Sweets
01.2015 - 09.2017
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Sales & Marketing Supervisor
Chairs Design of PR Inc
06.2014 - 01.2017
- Boosted sales revenue by implementing strategic marketing campaigns and conducting regular market research.
- Developed strong client relationships through consistent communication, resulting in increased customer retention rates.
- Managed a diverse portfolio of clients, ensuring customized solutions that met their unique needs and preferences.
Education
Associates in Agricultural Sciences -
University of Puerto Rico
Mayauez, Puerto RicoSkills
- Cross-functional Team Leadership
- Staff Training and Development
- Customer Service
- Regulatory Compliance
- Inventory Control
- Scheduling and Planning
- Logistics Management
- Strategic Planning
- Process Documentation
- Facilities Management
- Operational Excellence
Accomplishments
1. Recognized as "Rookie of the Quarter for 2018" at Bloomingdale’s, Orlando, FL, for outstanding performance and dedication.
2. Acknowledged for consistently exceeding customer service standards at Tiffany & Co., contributing to high levels of client satisfaction.
3. Commended for effective risk management strategies as a Risk Management Associate at Aritzia, Orlando, FL.
4. Received positive feedback for maintaining branch security and facilities as an officer at Tiffany & Co., Orlando, FL.
5. Appreciated for leadership and exceptional guest experience supervision at Bloomingdale’s, Orlando, FL.
references
- Isabella Quinn-Fernandez, Store Manager, Tiffany & Co., Orlando, FL, (786) 805-0655
- Toni Marie Lazore, Manager of Business Administration, Bloomingdale's, Orlando, FL, (315) 404-0527
- Rosa Suárez, Manager of Business Relations, Chair Design of PR Inc., Lajas, Puerto Rico, (787) 568-7353
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Operations Professional
Tiffany & Co.
07.2023 - 12.2023
Risk Management Associate
Aritzia
06.2022 - 07.2023
Branch Security and Facilities Officer
Tiffany & Co.
10.2021 - 06.2022
Guest Experience Supervisor
Bloomingdale's
01.2021 - 09.2021
Sales Supervisor Men's
Bloomingdale's
11.2020 - 01.2021
Product Specialist
Bloomingdales
10.2017 - 11.2020
Owner
Adriel's Sweets
01.2015 - 09.2017
Sales & Marketing Supervisor
Chairs Design of PR Inc
06.2014 - 01.2017
Associates in Agricultural Sciences -
University of Puerto Rico