Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Adriel Coss

New York,NY

Summary

Results-driven and highly organized management professional with [3] years of experience leading teams and driving operational efficiency in [hospitality]. Proven ability to develop strategic plans, improve processes, and deliver measurable results. Adept at motivating teams, managing budgets, and fostering a positive work environment. Strong leadership, communication, and problem-solving skills, with a commitment to achieving company goals and enhancing customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager/Co-owner

Rock City Coffee
04.2021 - 06.2024
  • Supervised and led a team of 30 employees, ensuring optimal productivity and operational efficiency.
  • Managed scheduling to ensure proper coverage for daily operations, meetings, and special events.
  • Oversaw payroll administration, ensuring accurate and timely processing for all team members.
  • Led the recruitment process, including hiring, onboarding, and training new employees, fostering a positive and efficient work environment.
  • Successfully secured a contract with a major retailer for the introduction of a new product line, contributing to business growth.
  • Demonstrated effective leadership by proactively training and mentoring new employees, resulting in improved team performance.
  • Conducted monthly financial analysis, reviewing sales and costs, and provided actionable insights and recommendations to senior management.
  • Analyzed key data trends and provided strategic recommendations to inform new product development and drive business decisions.
  • Managed Bar/Counter, Bakery, and Kitchen.

Warehouse Lead

BED BATH AND BEYOND
04.2017 - 01.2020
  • Lead, trained, and mentored a team of warehouse associates, ensuring they met performance standards and adhered to safety protocols.
  • Oversaw the daily operations of the warehouse, including receiving, sorting, storing, and shipping of products.
  • Ensured inventory was properly accounted for, stored, and maintained. Performed routine checks to minimize stock discrepancies.
  • Enforced safety protocols and ensured compliance with all regulations. Conducted regular safety audits and provided training on warehouse equipment.
  • Tracked and report on key performance metrics, including productivity, accuracy, and safety. Provide feedback and suggest improvements as needed.
  • Addressed operational issues or delays in a timely and efficient manner. Ensured that team members have the necessary resources to perform their tasks.
  • Communicated effectively with management, other departments, and vendors to ensure smooth operations and resolve any issues.
  • Maintained accurate records of inventory, shipments, and team performance.
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Oversaw daily operations and shipping and handling processes.

Retail Sales Associate

Party City
04.2012 - 04.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.

Education

General Studies/Liberal Arts - Liberal Arts, Business Minor

University of Maine
Augusta, ME

Skills

  • Customer service
  • Time management
  • Food service
  • Computer literacy
  • Restaurant experience
  • Communication skills
  • Leadership
  • English
  • Bilingual
  • Microsoft excel
  • Microsoft word
  • Documentation review
  • Team leadership
  • Verbal and written communication
  • Staff training and development
  • Operations management
  • Shift scheduling
  • Performance evaluations
  • Workforce management
  • Employee onboarding
  • Inventory management
  • Partnership development
  • Multitasking

Certification

  • NCCER
  • Serve Safe (expired)
  • Driver License

Languages

English
Spanish

Timeline

Manager/Co-owner

Rock City Coffee
04.2021 - 06.2024

Warehouse Lead

BED BATH AND BEYOND
04.2017 - 01.2020

Retail Sales Associate

Party City
04.2012 - 04.2014

General Studies/Liberal Arts - Liberal Arts, Business Minor

University of Maine

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Adriel Coss