Summary
Overview
Work History
Education
Skills
Timeline
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Adriel Hernandez

Lubbock

Summary

Dynamic and service-oriented professional with a proven track record at Sl Group, excelling in customer relations and front desk operations. Skilled in data entry and appointment scheduling, I consistently improved efficiency and client satisfaction through meticulous organization and effective problem-solving. Committed to delivering exceptional service and fostering positive relationships.

Overview

6
6
years of professional experience

Work History

Receptionist

Sl Group
09.2021 - 12.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Digital Shopper

Walmart
02.2019 - 02.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Participated in team meetings and staff training sessions.

Administrator

Senior Caring Services
07.2018 - 02.2019
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality..
  • Gathered, organized and input information into digital database.
  • Implemented new email management strategy, reducing clutter and improving communication efficiency.
  • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.

Education

Monterey High School
Lubbock, TX
05.2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Clerical support
  • Multi-line telephone operation
  • Calendar management
  • Typing speed
  • Service-oriented mindset
  • Performance improvement
  • Basic accounting
  • Security awareness
  • Office equipment operations
  • Meeting coordination
  • Front desk operations
  • Phone etiquette
  • Business operations
  • Call redirection
  • Calm demeanor
  • Positive and professional
  • Meticulous and organized
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Courteous and professional
  • Relationship building
  • Basic math

Timeline

Receptionist

Sl Group
09.2021 - 12.2024

Digital Shopper

Walmart
02.2019 - 02.2020

Administrator

Senior Caring Services
07.2018 - 02.2019

Monterey High School

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Adriel Hernandez