ADRIEL RAMIREZ

Responsible for checking guests in and out.

Responsible for printing out reports and organizing them.

Responsible for answering phone calls and helping guests in a sophisticated, professional manner.

Responsible for making sure that all is well in the hotel, and that guests are happy.

Adhere to company standards for phone etiquette, call scripts, and service quality benchmarks.

Achieve individual and team goals related to call quality, response time, conversion rates, and customer satisfaction.

Answer incoming calls courteously and professionally, providing accurate and detailed information regarding room rates, availability, hotel amenities, packages, and promotions.