Adriel Sibayan
Man,PA
Summary
Goal Oriented with excellent time management and problem-solving skills. Known for reliability and adaptability to quickly learn and apply new skills.
Committed to apply these qualities to drive team success and contribute to the company.
Overview
8
8
years of professional experience
Work History
SaaS Support Specialist - Senior
Telus International Philippines
Discovery Centre, Pasig City NCR
04.2023 - Current
- Writes, performs and provides support on testing configuration changes. Takes ownership of unit testing to ensure that configurations are working as expected.
- Support stakeholders and quality team during end user testing to fix and recommend a work around for any failed test results.
- Supporting mainly on Core Human Capital Management such as time tracking, absence, compensation, recruitment, security, domain policies and business processes.
- Performs data validation and data load as needed on projects.
- Provide end to end support for all HR Related technical system concerns.
- Leading the team to review each cases and support them to provide solutions to the stakeholders.
Technical Support Representative
Sitel Philippines
Pioneer Mandaluyong NCR
11.2016 - 03.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Information Technology
Saint Mary's University
Bayombong, Nueva Vizcaya04-2015
Skills
- System Analysis
- Test Planning
- Configuration Management
- Analytical and Critical Thinking
- Flexible and Adaptable
- Communication skills
Accomplishments
Excelling rating with the Year End Performance Review
Promoted to Senior Configuration Specialist After a Year of working as Workday HCM Configuration Specialist.
Timeline
SaaS Support Specialist - Senior
Telus International Philippines
04.2023 - Current
Technical Support Representative
Sitel Philippines
11.2016 - 03.2022
Bachelor of Science - Information Technology
Saint Mary's University