Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Adriell Fountain

Cheektowaga

Summary

I am a dynamic manager with 12 years at Zahz Pizza, excelling in team leadership and customer service. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in staff training and conflict resolution, fostering a productive environment that drives success and engagement.

I'm a loyal worker that is in it for the long haul and who does not give up in difficult situations. I solve problems and find excellent solutions to keep moving forward.

My work ethic is second to none and i strive to make a positive difference and work environment for all to benefit.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

Zahz Pizza
04.2013 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance. Trained every employee that ever worked in this facility in all facets of the business.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • I am responsible for running the entire operation currently and for the past 12 years at all times, when the owner was or is away and every morning thru evening until close.

Baker/Line Cook/Server

Citta Di Millitello
09.2008 - 03.2013
  • Produced consistently high-quality, from scratch baked goods for all of the Millitello family restaurants.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens, slicers and mixers. Ran multiple food stations both hot and cold.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Consistantly operated both FOH and BOH operations daily.
  • Catered banquets, weddings and gatherings and coordinated multiple functions with various types of cuisine.
  • Operated cash registers and processed payments accurately.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Created appealing displays to showcase products in bakery.
  • Trained multiple staff members in all aspects of the business.

Server

Mcpartlans
10.2008 - 11.2010

Helped out Joe Mcpartlan by waiting tables and covering holidays and shifts for people. Just part time helping out a friend when he needed me.

Duties for this job were all of the responsibilities that are included with running the front of the house in a restaurant.

Baker/Server

Bistro74
04.2007 - 08.2008
  • Responible for preparation of higher end spanish cuisine, mainly desserts. I was also a full time server and bartender for the restaurant. This was a fine dining establishment so the duties also included table-side food and wine service along with all other side work for servers.

Assistant Store Manager

General Nutrition Center
07.2004 - 08.2007
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Was responsible for inventory, putting deliveries away, suggesting products to customers, sales and maintaining the entire store.

Education

No Degree - Business Administration And Management

Hilbert College
Hamburg, NY

No Degree - Nursing

Erie Community College
Amherst, NY

High School Diploma -

Maryvale High School
Cheektowaga, NY
06-2005

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task Delegation
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Inventory management
  • Multitasking

Certification

  • CPR/AED Certification
  • First Aid Certification

Languages

French
Limited Working

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Baking
  • Cooking
  • I enjoy cooking for friends and family gatherings
  • Bread Making
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Camping
  • Volunteer Work
  • Homelessness Outreach
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Manager

Zahz Pizza
04.2013 - Current

Server

Mcpartlans
10.2008 - 11.2010

Baker/Line Cook/Server

Citta Di Millitello
09.2008 - 03.2013

Baker/Server

Bistro74
04.2007 - 08.2008

Assistant Store Manager

General Nutrition Center
07.2004 - 08.2007

No Degree - Business Administration And Management

Hilbert College

No Degree - Nursing

Erie Community College

High School Diploma -

Maryvale High School
Adriell Fountain