Adrielle Benner
Summary
Highly adaptable and cross-functional professional with a proven record of enhancing operational efficiency and customer satisfaction across technical and service environments. Expert in bridging the gap between product quality (QA), user experience (UX Design), and system reliability (IT Coordination). Combines strong analytical problem-solving skills with practical leadership experience as a Shift Supervisor, consistently achieving process optimization, successful stakeholder communication, and superior team performance in fast-paced settings. Seeking a dynamic remote role to leverage this unique blend of skills.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
QA Tester
Test Io
10.2025 - Current
- Conducted functional and regression testing to ensure software reliability.
- Collaborated with development teams to identify and resolve bugs promptly.
- Executed test cases and documented results for various software applications.
- Engaged in continuous learning of new testing methodologies and industry best practices.
- Created detailed test plans and maintained test documentation.
Shift Supervisor
Starbucks
05.2024 - 07.2025
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new baristas, fostering a collaborative team environment.
- Monitored inventory levels, managing stock to minimize waste and ensure product availability.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Freelance Social Media Marketing Consultant
09.2023 - 03.2024
- Developed and executed social media strategies across multiple platforms to enhance brand visibility.
- Conducted market research to identify trends and audience preferences for targeted campaigns.
- Created engaging content tailored to specific audiences, boosting user interaction rates.
- Analyzed performance metrics using analytics tools, providing insights for campaign adjustments.
- Delivered comprehensive reports to clients, highlighting key successes and areas for improvement in their social media marketing efforts.
IT Coordinator
Bridgewater College
09.2021 - 07.2023
- Coordinated system updates, enhancing software performance and security protocols.
- Developed training materials for staff on new technologies and systems usage.
- Streamlined communication channels between departments, improving project collaboration.
- Led team meetings and supervised 12 team members, ensuring a collaborative work environment.
- Resolved software issues and created process documentation, improving support for students and faculty.
- Maintained over 1,800 websites on the Bridgewater College WordPress server, ensuring operational excellence.
Education
Master of Arts - Digital Media Strategies
Bridgewater College
Bridgewater, VA05-2023
Bachelor of Arts - Digital Media Arts
Bridgewater College
Bridgewater, VA05-2022
Skills
- Agile Project Management
- Collaboration
- Employee training
- Cybersecurity best practices
- Staff management
- Customer service
- Design Methodologies
- Google Workspace
- Microsoft 365
- Adobe Creative Cloud
- WordPress
- HTML & CSS
- Figma
- ADA Compliance
- Google Ads
Certification
- Digital Marketing Certification, Stukent - April 20, 2023
- Figma Training, Figma - October 10, 2023
- UX Design by Google, Coursera - August 22, 2025
Timeline
QA Tester
Test Io
10.2025 - Current
Shift Supervisor
Starbucks
05.2024 - 07.2025
Freelance Social Media Marketing Consultant
09.2023 - 03.2024
IT Coordinator
Bridgewater College
09.2021 - 07.2023
Master of Arts - Digital Media Strategies
Bridgewater College
Bachelor of Arts - Digital Media Arts
Bridgewater College