Adrielle Bryan
Madison,AL
Summary
Dynamic and dedicated Customer Service Representative at Huntsville Hospital, adept at complaint resolution and billing adjustments. Known for enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in HIPAA compliance and patient scheduling, ensuring a seamless experience for clients while maintaining confidentiality and accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Huntsville Hospital
Madison, AL
03.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Medical Receptionist
Rehabilitation and Neurology Services
Huntsville, AL
12.2023 - 02.2024
- Maintained confidentiality of patient information according to HIPAA regulations.
- Informed patients of financial responsibilities prior to rendering services.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and confirmed patient appointments and consultations.
- Protected patients by observing strict HIPAA guidelines.
- Ordered office supplies as needed to maintain inventory levels.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Medical Receptionist
North Alabama ENT Associates
Huntsville, AL
03.2020 - 11.2022
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
Medical Receptionist
Babies Etc Ob/gyn
Madison, AL
01.2019 - 01.2020
- Maintained confidentiality of patient information according to HIPAA regulations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Completed relevant insurance and other claim forms.
- Informed patients of financial responsibilities prior to rendering services.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered phones promptly and directed calls appropriately.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
Bachelor of Science - Health Sciences
Oakwood Universitty
Huntsville, AL05-2018
High School Diploma -
Walt Whitman High School
Huntington,NY06-2013
Skills
- Customer service
- Billing adjustments
- Complaint resolution
- Call handling
- Payment processing
- HIPAA compliance
- Attention to detail
- Patient scheduling
- Insurance verification
- Problem-solving
- Medical terminology
- Microsoft Excel
- Time management
Certification
- NASM personal training
- AED Certified
- CPR/First Aid
Affiliations
- Yoga
- Fitness ambassador
- Church Group
Timeline
Customer Service Representative
Huntsville Hospital
03.2024 - Current
Medical Receptionist
Rehabilitation and Neurology Services
12.2023 - 02.2024
Medical Receptionist
North Alabama ENT Associates
03.2020 - 11.2022
Medical Receptionist
Babies Etc Ob/gyn
01.2019 - 01.2020
Bachelor of Science - Health Sciences
Oakwood Universitty
High School Diploma -
Walt Whitman High School
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