Adrielle Escobar
New York,NY
Summary
Dynamic leader specializing in training and development, with a strong focus on driving sales initiatives and improving customer experience. Demonstrated success in coaching teams to surpass performance and service objectives while promoting a collaborative environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Experience Manager and Store Trainer
CHANEL
New York, New York
10.2018 - 01.2025
- Managed beauty advisors to achieve sales and service goals in a collaborative selling environment.
- Supported talent management through hiring, training, and succession planning initiatives.
- Coached beauty and fragrance advisors to enhance performance, product knowledge, and customer satisfaction.
- Conducted regular performance evaluations to identify improvement areas and provide constructive feedback.
- Developed action plans based on business metrics to pinpoint growth opportunities.
- Led team meetings to communicate sales objectives and motivate staff effectively.
- Implemented comprehensive training programs, improving employee job satisfaction and customer engagement.
- Collaborated with corporate teams to design and execute national training and marketing events.
Sales Manager
STORY
New York, New York
01.2017 - 03.2018
- Managed sales team of 20, achieving 11% increase over last year during Holiday 2017 season, largest in STORY's history.
- Collaborated with COO and General Manager to recruit and train new staff members.
- Partnered with store director and CEO to strategize seasonal campaigns and allocate staffing effectively.
- Reported daily and quarterly sales performance, generating strategies to enhance revenue.
- Conducted one-on-one coaching sessions for sales associates to improve individual performance.
- Contributed to employee performance evaluations, supporting development and growth.
Sales Floor Lead
The Container Store
New York, New York
06.2015 - 01.2017
- Managed 26 employees on sales floor during peak hours to maximize performance.
- Focused on sales goals and metrics to drive business initiatives and success.
- Strategized and prioritized activities of sales floor for optimal efficiency.
- Collaborated with merchandising, logistics, and sales teams to enhance operations.
- Coached and trained sales team, fostering accountability for business outcomes.
- Ensured outstanding customer service delivery while managing team dynamics.
- Mentored team members to cultivate future leaders for company growth.
- Partnered with store management to identify and communicate areas for improvement.
Sales Associate
The Container Store
New York, New York
09.2011 - 06.2015
- Delivered exceptional customer service, fostering strong connections to enhance brand loyalty and drive sales.
- Achieved top five status in elfa sales metrics through expert design skills.
- Managed Custom Closets Department, generating over $6M in annual sales.
- Received comprehensive training in retail operations, including merchandising and inventory control.
- Implemented effective strategies that significantly improved sales performance and customer experience.
Education
Some College (No Degree) - Psychology And Photography
Hunter College
New York, NYSkills
- Training and development
- Coaching techniques
- Customer experience strategy
- Service design
- Guest relations
- Fragrance and skincare expertise
- Team management
- Problem-solving
Certification
- Esthetics License
Languages
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Romanian
Upper Intermediate (B2)
B2
Timeline
Experience Manager and Store Trainer
CHANEL
10.2018 - 01.2025
Sales Manager
STORY
01.2017 - 03.2018
Sales Floor Lead
The Container Store
06.2015 - 01.2017
Sales Associate
The Container Store
09.2011 - 06.2015
Some College (No Degree) - Psychology And Photography
Hunter College