Adrielle Hancock

Job Description:
Experienced and customer-focused Server with a proven track record of delivering exceptional dining experiences at Texas Roadhouse. Proficient in providing attentive service, managing high-volume tables, and ensuring guest satisfaction through prompt, courteous, and efficient service. Adept at collaborating with team members and contributing to a positive and vibrant restaurant environment.

Key Responsibilities:
Customer Service Excellence: Delivered warm and personalized service to patrons, building rapport and enhancing overall dining experiences.
Menu Knowledge: Demonstrated in-depth knowledge of the menu, including ingredients, preparation methods, and specials, effectively assisting guests with menu choices.
Order Management: Accurately and efficiently took food and beverage orders, ensuring special requests, allergies, and dietary preferences were noted and executed flawlessly.
Table Management: Skillfully managed a high volume of tables, ensuring timely and accurate order delivery, maximizing turnover, and maintaining a pleasant dining atmosphere.
Upselling and Recommendations: Provided suggestive selling and recommendations to enhance guests' dining experiences, resulting in increased revenue and guest satisfaction.
Team Collaboration: Collaborated seamlessly with fellow servers, hosts, kitchen staff, and management to ensure smooth service flow and maintain a cohesive team environment.
Problem Resolution: Addressed guest concerns and issues promptly, resolving conflicts professionally to ensure guests left with a positive impression.
POS Proficiency: Utilized the Point of Sale (POS) system effectively to input orders, process payments, split checks, and manage transactions accurately.
Hygiene and Safety: Adhered to strict hygiene and safety protocols, maintaining a clean and organized work area and ensuring compliance with food safety standards.
Cash Handling: Managed cash and credit card payments accurately, reconciling end-of-shift cash balances and following cash handling procedures diligently.
Training and Mentoring: Assisted in training new servers, sharing insights into best practices for exceptional customer service and efficient table management.

Employment Dates: [June, 2021] - [Current]

Job Description:

As a Hostess at Texas Roadhouse, I leveraged my exceptional customer service and organizational skills to ensure a warm and inviting dining experience for every guest. I effectively managed the front-of-house operations, creating a positive first impression and contributing to the overall success of the restaurant.

Key Responsibilities:

• Guest Reception and Seating:
• Greeted guests with a friendly demeanor, addressing them by name whenever possible.
• Managed guest flow efficiently during peak hours, minimizing wait times.
• Utilized a strong understanding of table availability and restaurant layout to seat guests optimally.
• Reservation Management:
• Handled reservation bookings and coordinated with the waitstaff to allocate tables accordingly.
• Maintained accurate reservation records and communicated any special requests to the appropriate team members.
• Effective Communication:
• Acted as a liaison between guests and the waitstaff, ensuring clear and accurate information exchange.
• Provided wait time estimates and managed guest expectations professionally.
• Multitasking and Organization:
• Managed a fast-paced environment by juggling multiple tasks, such as taking phone calls, greeting guests, and assisting servers.
• Prioritized tasks effectively to ensure a smooth and efficient seating process.
• Customer Relationship Management:
• Built rapport with regular customers, enhancing their sense of loyalty to the restaurant.
• Handled guest concerns and complaints with empathy and a proactive approach to resolution.
• Team Collaboration:
• Worked closely with servers, kitchen staff, and management to maintain a cohesive and productive workflow.
• Communicated guest preferences and special requests to the kitchen and waitstaff to enhance the overall dining experience.
• Maintaining a Presentable Environment:
• Assisted in maintaining the cleanliness and organization of the hostess station and waiting area.
• Monitored the cleanliness of menus, condiments, and other guest-facing items.
• Upselling and Promotions:
• Promoted daily specials and upsold menu items to enhance guest satisfaction and revenue generation.
• Effectively communicated promotions and offers to guests during the seating process.
• Cash Handling:
• Managed cash transactions accurately and securely when processing waitlist fees or deposits.
• Adaptability:
• Demonstrated flexibility in handling unexpected changes in guest flow and adjusting seating arrangements accordingly.

Achievements:

• Recognized as the "Employee of the Month" for consistently exceeding customer service expectations.
• Successfully managed and coordinated large parties and special events, ensuring a seamless dining experience.

Skills Utilized:

• Outstanding interpersonal and communication skills.
• Strong organizational abilities in managing guest seating and reservations.
• Ability to remain calm under pressure in a fast-paced environment.
• Proficient in multitasking and handling various responsibilities simultaneously.
• Exceptional problem-solving skills in addressing guest concerns and conflicts.
• Keen attention to detail to ensure accurate guest information and seating assignments.