Adrien Costantino

• Worked as a mixologist/bartender at the Southwest Florida's first craft cocktail bar and Italian gastropub
• Prepared a one-of a-kind cocktail program that reflects the craft cocktail approach of cocktails bars in Milan and New York with an italian influenced pub fare.
• Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
• Knowledgeable about italians and french wines
• Fostered positive team atmosphere, leading to increased job satisfaction and lower staff turnover.

• Created and launched of startup: very first online platform dedicated to retail and rental of mobility equipments
• Project management : oversaw end-to-end process including the deployment of the operational strategic plan, budget development, client acquisition to marketing and sales,
• Key Achievements:
• Reached US$ 25K of income for the last quarter of 2019
• Increased sales by US$ 15K, +65%
• Pioneer and leader on the Jamaican market.

• Launched and implemented the entire water sport operation at a national level with a fleet of 14 vessels, + 40 products
• Created, monitored and updated the operation standards and safety procedures
• Recruited, coached and supervised 30+ employees, with day to day staff management
• Managed all the operation areas: finance, budgeting, purchasing, maintenance, planning, customer relation, booking, sales, marketing, and reporting
• Initiated business partnership with local and international supplier
• Provided leadership and strategic planning to maximize operations, rentability and guests satisfaction
• Key Achievements:
• Generated a yearly income of US$ 540K
• Handled 25,000+ guests with over 90% of customer satisfaction
• Acquired 3 major clients, leader in the tourism sector : TUI, Nexus, Amstar
• Hit 3/4 of sales target within the first year.

•Oversaw an extensive arrival list of clients, from check in to check out.
•Coordinated ground operation, airport-hotel transfers, welcome and sales meeting,
customer complaints.
• Developed sales of travel products and tour packages.
• Responded to customer inquiries aimed to meet their expectations.
• Edited weekly, monthly and annual reports.
Key Achievements:
•Consistently exceeded monthly sales goals by 10%.
• Produced an individual total annual sales of US$ 180K.
• Reached 88% favorable score on customer service questionnaire.
•Provided in destination services to more than 4K travelers from North America and Europe