Adrien Jackson
Barnwell,SC
Summary
Professional data management professional adept at ensuring accurate and timely input of information. Known for strong focus on team collaboration and delivering results, consistently adaptable to changing needs. Demonstrates efficiency in data entry, database management, and quality assurance, while maintaining integrity and confidentiality of sensitive information. Reliable and detail-focused, contributing to streamlined operations and enhanced productivity.
Overview
11
11
years of professional experience
Work History
Data Entry Specialist
Apexon
11.2023 - 05.2024
- Case management and eligibility
- Medicaid case management
- Client registration
- Multisystem use
- Time management
- Data entry
- Planning and organization
- Remote location
- Streamlined data entry processes to enhance accuracy and efficiency across various systems.
- Implemented quality control measures ensuring data integrity in high-volume projects.
- Conducted regular audits of databases to identify discrepancies and maintain up-to-date records.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
Economic Self-Sufficiency Specialist
State of Florida – Department of Children and Family
09.2013 - 08.2023
- Interviewing 5 – 10 applicants daily
- Case and eligibility management TNAF, SNAP, Medicaid
- Staying updated on all state and federal rules and regulations for case management.
- Proofreading and correcting client information
- Determining eligibility for state and federal programs
- Case research and management
- Planning, organizing, and maintaining timeframes of all caseloads
- Computing and authorizing all financial data
- Assessed client needs to provide tailored economic support services.
- Monitored program compliance and ensured adherence to state regulations and policies.
- Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.
- Conducted thorough eligibility reviews for public assistance programs, ensuring accurate benefit disbursement.
- Demonstrated strong problem-solving abilities when faced with challenging situations or unexpected setbacks in client progress towards goals.
- Navigated complex regulations governing public benefits programs to ensure compliance while advocating for clients'' best interests.
- Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
- Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
- Managed a diverse caseload efficiently by utilizing effective time management skills and prioritizing tasks accordingly.
- Improved operational effectiveness with the implementation of new tools and techniques in case management practices.
- Determined correct services and program resources for individual needs.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Collected and analyzed personal and financial information to make appropriate determinations.
Education
Master of Education - Instructional Technology
American InterContinental University
Hoffman Estates, IL01.2011
Master of Business Administration - Human Resource Management
American InterContinental University
Hoffman Estates, IL01.2009
Skills
- Data entry
- Customer Service
- Multiline phone system
- Data Analysis
- Microsoft Office: Excel, Word, PowerPoint, Outlook, Access
- Typing (45 – 55 wpm)
- Accuracy and attention to detail
- Processing
- Spreadsheet management
- Data collection
- Data processing
- Document scanning
- Report drafting
- Proofreading
- 10-key
- Records management
Timeline
Data Entry Specialist
Apexon
11.2023 - 05.2024
Economic Self-Sufficiency Specialist
State of Florida – Department of Children and Family
09.2013 - 08.2023
Master of Business Administration - Human Resource Management
American InterContinental University
Master of Education - Instructional Technology
American InterContinental University