ADRIEN M. BRADDY
Martinez
Summary
Detail-oriented administrative and technical support professional with a diverse background in all office functions accompanied with a solid background in customer service; extensive knowledge and skill supporting business procedures, policies, goals, and objectives. Able to balance the needs of management, provide excellent customer service, maintain a high level of confidentiality.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
End User Device Technician
ManTech
01.2022 - Current
- Follows all proper processes of equipment classification sanitization
- Stages, organizes, performs labor on, and moves hardware
- Conduct equipment surveys and inventories
- Assists in the dismantling, sorting of components, and disposing of retired equipment
- Aids in maintaining material accounting and process related records to ensure 100% accountability for items processed
- Provides assistance to the logistical services in processing of equipment and tracking equipment statuses and history in Agency databases
- Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Supports refresh, modernization, project, and STO activities as required
- Travel to support tailsite regions as needed
Security Monitor/Guard I & Access Control Specialist
PAE/Amentum
01.2022 - Current
- Ensure the protection of infrastructure and equipment by monitoring individuals
- Control prohibited materials from entering the facilities
- Ensure contractors do not violate security policies and procedures by maintaining direct line of sight
Technical Support Analyst/ Queue Coordinator
ManTech
01.2022 - 01.2023
- Review, assign, reconcile and support the management of service tickets throughout their lifecycle
- Provide technical assistance and telephonic support for Remote Monitoring to Intel
- Help coordinate with IT service providers and communicate outages and plans for recovery
- Help provide technical assistance and support for Workflow Management services
- Communicates with technicians to determine task assignments
- Conducts database research to support ticket requirements
- Follows up with other work centers to ensure task completion and task
Tier1 Remote Help Desk Technician
Eagle Alliance
01.2020 - 01.2022
- Handle escalations and follow up to Tier I issues
- Answer calls, chats and emails from customers
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Analyze, logs, tracks and resolves tickets to meet business needs
- Work with other teams (Systems Administrators, Engineers, Information Security, Networking and others) to investigate, research and resolve customer issues
- Provide timely updates and closure to client requests and issues
Queue Coordinator/Customer Service Representative IV
Eagle Alliance
01.2020 - 01.2022
- Train new team members to effectively and efficiently function in the role of a queue coordinator
- Maintain documentation of problems and meet Service Level Agreement requirements for calls answered and resolved
- Help provide technical assistance and support for Workflow Management Service
- Monitor and support ticket workflows
- Review, assign, reconcile and support the management of tickets throughout their lifecycle
- Help coordinate with IT service providers and communicate outages and plans for recovery
Access Control Specialist
AECOM
01.2019 - 12.2019
- Monitor and control access of employees and visitors in and out of restricted areas by ensuring positive personnel identification
- Conduct random searches when affiliates entered and exited the facility to ensure that prohibited and restricted items did not go beyond designated checkpoints
- Monitor compliance with established rules and regulations while demonstrating a high level of integrity, punctuality and customer service skills
- Update and maintain Daily Report Logs which record special orders, instructions, significant events, and activities that are pertinent to management and security of access control services
Special Events Sales Associate
Grand Rental Events
01.2013 - 12.2019
- Generate over $500,000 dollars in sales on an annual basis by providing superior customer service and professional sales tactics
- Provide clients with budget guidance, floor plan development, vendor coordination, and payment processing
- Foster good relations and maintain effective communication with local caterers, businesses, and private clients
- Coordinate site visits for tenting and other rental needs with caterers, venues, and clients to reduce and or alleviate potential problems that may arise on the day of installation
- Conduct showroom appointments to introduce clients to a wide variety of rental inventory; discuss rental needs and selections as well as venue options
- Utilize exceptional communication, organization, and people skills to provide extraordinary end results
- Constantly researching and implementing new and trending concepts to share with clients
Administrative Assistant/Customer Service Representative
Rentals To Remember
01.2009 - 12.2013
- Provided administrative and sales support to sales team by entering orders in a timely and accurate manner, assisted and addressed customer needs
- Primary customer service representative for premier caterers in surrounding area
- Processed transactions such as payment and end of the day credit card batching reports; prepared invoices and routinely made banking deposits
Sales Support Assistant
TriMark Gill
01.2008 - 12.2009
- Provide clients with budget guidance, floor plan development, vendor coordination, and payment processing
- Assist Regional Managers in developing targeted territory
- Coordinated equipment installations
- Prepared and maintained various sales reports
Part-time Teacher
Calvary Temple of Gambrills
01.2000 - 12.2007
- Fostered learning excellence and creativity through classroom space planning and design
- Established and communicated clear objectives for learning activities
- Instructor for typing and computer skills
- Teacher's assistant in Mathematics and Language
- Administered, monitored, and graded tests, exams, and assignments
- Researched and coordinated school related field trips and extra-curricular activities
Inventory Control/Account Representative
Madison Warehouse Corporation
01.1998 - 12.1999
- Logged inbound and outbound inventory in main database
- Conduct extensive research projects to locate missing merchandise
- Worked closely with clients to understand and to exceed expectations
- Routinely maintained customer's existing stock and inventory
National & Regional Operations Manager
National News Service
01.1996 - 12.1998
- Managed hand delivery service in twenty-six cities nationwide and regionally by overseeing logistically shipping arrangements
- Maintained constant interaction with independent contractors to ensure exceptional service to customers
- Provide responsive and professional service to publishers to address customer related concerns and needs
- Purchased newspapers and magazines for more than 7000 customers
- Generated monthly incentives for supervisors and route carriers
- Approved weekly invoices for newspaper publishers
- Maintained and published weekly delivery books
- Generated reports detailing daily newspaper requirements
- Provided multi-level support to all Department Heads within the organization
- Served as a liaison between the business office and warehouse personnel
- Resolved customer service complaints
Customer Service Representative
National News Service
01.1993 - 12.1996
Education
No Degree - Business Administration
East Georgia State College
Georgia05-2026
Skills
- Microsoft Office Suite
- SupportIt
- Office Management
- Organization
- Written and verbal communications
- Customer service
Keywords
- Microsoft Office Suite
- SupportIt
- Office Management
- Organization
- Written and verbal communications
- Customer service
Certification
Security + Certified, DOD 8570 Compliant
Security Clearance
Top Secret/SCI/FSP, 07/01/19, Agency Special Background Investigation (SBI) and CI polygraph
Timeline
End User Device Technician
ManTech
01.2022 - Current
Security Monitor/Guard I & Access Control Specialist
PAE/Amentum
01.2022 - Current
Technical Support Analyst/ Queue Coordinator
ManTech
01.2022 - 01.2023
Tier1 Remote Help Desk Technician
Eagle Alliance
01.2020 - 01.2022
Queue Coordinator/Customer Service Representative IV
Eagle Alliance
01.2020 - 01.2022
Access Control Specialist
AECOM
01.2019 - 12.2019
Special Events Sales Associate
Grand Rental Events
01.2013 - 12.2019
Administrative Assistant/Customer Service Representative
Rentals To Remember
01.2009 - 12.2013
Sales Support Assistant
TriMark Gill
01.2008 - 12.2009
Part-time Teacher
Calvary Temple of Gambrills
01.2000 - 12.2007
Inventory Control/Account Representative
Madison Warehouse Corporation
01.1998 - 12.1999
National & Regional Operations Manager
National News Service
01.1996 - 12.1998
Customer Service Representative
National News Service
01.1993 - 12.1996
No Degree - Business Administration
East Georgia State College