ADRIENA POWELL
Fayetteville,NC
Summary
Experienced Store Manager with over 39 years of experience in Restaurant Manager excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Store Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Store Operation and training in employee's and Motivated to learn, grow and excel in the Restaurant. Accomplishments Supervised team of 40+ staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. Resolved product issue through consumer testing.
Overview
25
25
years of professional experience
Work History
Store Manager
Sunglass Hut
06.2012 - 12.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager
Burger King
Tacoma, WA
04.1996 - 11.2012
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Managed inventory control, cash control and store opening and closing procedures
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of employees
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Food Service Manager
Old Country Buffet
04.1994 - 02.1996
- Reviewed and approved employee schedules and timesheets
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each employees
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Store Manager
Wendy's Restaurant
03.1989 - 01.1994
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Managed 30 employee's successfully in fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control and store opening and closing procedures
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of employee's.
Assistant Manager
Top Foods
07.2001 - 02.2002
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Education
Associate of Arts - Cosmetology
Fayetteville Technical Community College
05.2021
Skills
- Order management
- Relationship building and management
- Maximizing profitability
- Team leadership and coaching
- Time Management
- Sales Records Analysis
- Employee Training
- Records Organization and Management
- Human Resources Oversight
- Recruiting and Hiring
- Ordering and Purchasing
- Shift Scheduling
- Financial Statement Review
- Verbal and Written Communication
- Customer Service
- Sales Tracking
- Return Merchandise Authorization
- Policies and Procedures
- Policy Development and Enforcement
- Bank and Safe Deposits
Timeline
Store Manager
Sunglass Hut
06.2012 - 12.2013
Assistant Manager
Top Foods
07.2001 - 02.2002
Store Manager
Burger King
04.1996 - 11.2012
Food Service Manager
Old Country Buffet
04.1994 - 02.1996
Store Manager
Wendy's Restaurant
03.1989 - 01.1994
Associate of Arts - Cosmetology
Fayetteville Technical Community College
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