Adriene Pruitt
Georgetown,Texas
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Patient Registration Representative
Family Hospital Systems
04.2022 - Current
- Scheduled 20+ daily appointments using computerized calendars.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Accurately inputted patient and insurance information into company's computer system using GoRev and Intake Q EMR.
Customer Service Representative
Seton Ascension
12.2019 - 05.2022
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Knowledgeable of Athena, Citrix, and Phreesia Electronic Medical Record
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Patient Access Representative
UCHealth formerly Adeptus Freestanding ER
06.2014 - 09.2019
- Screened visitors and received telephone calls, and handled a large volume of inquires
- Knowledgeable of Centricity and Epic Electronic Medical Record
- Trained new staff on hospital processes and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Medical Administrative Assistant
Family Integrated Health
06.2011 - 01.2014
- Knowledgeable of Practice Fusion Electronic Medical Record
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained front office billing and insurance information as well as insurance verification and claims
- Managed office bookkeeping with insurance billing and patient payments.
- Responsible for daily deposits
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Medical Administrative Assistant - Medical Administrative Assistant
IntelliTec Medical Institute
Colorado Springs, CO01.2011
Skills
- Patient confidentiality
- Critical Thinking
- Professionalism and Ethics
- Resourcefulness and Initiative
- Healthcare industry understanding
- Cross-cultural sensitivity
- Medical terminology knowledge
- Patient Relations
- Appointment Scheduling
- Collaboration and Teamwork
- Basic Life Support for Health Care Providers (BLS)
- Adaptable and Flexible
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementHealthcare benefitsPersonal development programs401k matchCompany CultureCertification
- CMAA - Certified Medical Administrative Assistant
Timeline
Patient Registration Representative
Family Hospital Systems
04.2022 - Current
Customer Service Representative
Seton Ascension
12.2019 - 05.2022
Patient Access Representative
UCHealth formerly Adeptus Freestanding ER
06.2014 - 09.2019
Medical Administrative Assistant
Family Integrated Health
06.2011 - 01.2014
Medical Administrative Assistant - Medical Administrative Assistant
IntelliTec Medical Institute
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