Hi, I’m
Adrienn Sergios
Lead Barista
Miami Beach,FL
Summary
Service-driven Lead Barista with excellent communication and team management skills with a long standing love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 15 years of experience in the creation of memorable experiences with 5 years of focused perspective on executing a high-functioning coffee emporium.
Overview
19
years of professional experience
15
years of post-secondary education
Work History
The Gourmet CupMiami Beach, FL
Lead Barista
04.2020 - Current
Job overview
- Being part of the team is essential in my daily work. I collaborate with my work partners on creating memorable experiences for our customers.
- Training, scheduling, and supervising fellow baristas to maintain and uphold store policies and optimize staff efficiency is part of my job requirments.
- Pleasantly interacting with customers during busy periods and promoting a welcoming and warm environment is what I do every day.
- I am expected to and I excel at elevating customer loyalty by using strong communication abilities to resolve customer problems.
Bread And ChocolatNew York, New York
Food and Beverage Server
01.2015 - 03.2020
Job overview
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Responsible for Latte Art during slow periods; roasting coffee, brewing coffee, and maintaining the coffee station machinery.
- Point-of-Sale experience and cashing out at end of shift.
Media ReplayToronto, Ontario
Customer Service Supervisor
01.2005 - 01.2015
Job overview
- Conducted training and worked with team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported other customer service staff by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
Education
Miami School of HospitalityMiami, FL
Associate of Arts from Hospitality Management
08.2001 - 05.2004
Miami Senior High SchoolMiami, FL
High School Diploma
08.1996 - 07.2000
Nautilus Middle SchoolMiami Beach, FL
GED
08.1988 - 06.1996
Skills
Teamwork and Collaboration
Guest service
Inventory management
Coffee machinery
Latte Art
Expert in all types of coffee and roasts
Point-of-Sale Systems (POS)
Cash Handling
Team Building
Affiliations
A member of The Specialty Coffee Association since 2001.
Timeline
Lead Barista
The Gourmet Cup
04.2020 - Current
Food and Beverage Server
Bread And Chocolat
01.2015 - 03.2020
Customer Service Supervisor
Media Replay
01.2005 - 01.2015
Miami School of Hospitality
Associate of Arts from Hospitality Management
08.2001 - 05.2004
Miami Senior High School
High School Diploma
08.1996 - 07.2000
Nautilus Middle School
GED
08.1988 - 06.1996