ADRIENNA BURTON
Winter Haven,FL
Summary
Experienced Certified Nursing Assistant within a skilled nursing and long-term care facility. Skilled phlebotomist diversified in other disciplines such as medical billing and coding, experienced with obtaining Medicare and Medicaid authorizations and a host of other insurance agencies. Furthermore, office administrative assistant experience specializing in internal medicine. This included building meaningful relationships with vendors and other community representatives within the practice. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring great written and communication skills. Microsoft, Excel, and PowerPoint abilities developed over 6+-years career to a growth-oriented role. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level EHR experience. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CWOW EHR SPECIALIST
DAVITA
01.2023 - 06.2023
- Adhere to Schedule Hub change management and deployment plans, and executing Key T-activities
- Communicate clearly to all end users and executive leaders with strong presentation, communication and instruction and presentation skills
- Partner with Schedule Hub Change Management Team to execute on deployment strategies and distribute collateral to drive Schedule Hub’s implementation and adoption
- Drive completion of all deployment actives and engagement from leadership to ensure successful deployment of Schedule Hub tool
- Oversee DaVita Schedulers (end users)over 60 onboarding and training teammates through live sessions, weekly check-ins, and teammate training tracking
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Skilled at working independently and collaboratively within team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and fast-paced environment
- Adaptable and proficient in learning new concepts quickly and efficiently
- Organized and detail-oriented with strong work ethic
- Paid attention to detail while completing assignments
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic
- Proved successful working within tight deadlines and fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Proved successful working within tight deadlines and a fast-paced environment
- Organized and detail-oriented with a strong work ethic
Administrative Assistant
DaVita
05.2017 - 01.2023
- DaVita dialysis – Lake Wales, FL
- Scheduled appointments and prepared daily agendas for upper leadership
- Answered phones, directed calls, and signed for office deliveries
- Maintained updated database of available office supplies
- Read and replied to email correspondence as appropriate
- Prepared correspondence on behalf of administrator and staff
- Ensured that all patient histories were updated
- Maintained confidentiality of all patient information
- Streamlined some office procedures to improve efficiency
- Prioritized office operations
- Called patients with reminders of upcoming appointments
- Scheduled patients for appointments via phone or in person
- Ensured that all office supplies were reordered on time
- Created rounding reports for Nephrologist
- Conducted Medicaid and Medicare reporting to State as required
- Submitted budged reports and worked with PowerPoint and Microsoft Excel
- Coordinated admissions over 50 customers per clinic
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Assisted development and implementation of new administrative procedures
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed strategies to streamline and improve office procedures
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Volunteered to help with special projects of varying degrees of complexity
- Established administrative work procedures to track staff's daily tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Liaised between clients and vendors and maintained effective lines of communication
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Transcribed and organized information to assist in preparing speeches and presentations
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed department budgets and generated financial reports for management review
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Performed research to collect and record industry data
Lead Certified Nursing Assistant
Grace Health & Rehab Center
06.2013 - 05.2017
- Assist residents in all aspects of daily activities such as bathing, dressing, and transfers
- Assisted nurses in specimen collections, taking vital signs, and monitoring patient status
- Ordering and stocking supplies for support staff on main floor
- Perform audits for Director of Nursing for specific patient/resident needs
- Assisted with implementation and education of interventions with risk manager
- Answer multi-phone line along with scheduling patient appointments
- Assisted wound specialist during weekly wound rounds
- Supported needs of 90+ residents under long-term care
- Facilitated personal hygiene management, feeding and ambulation
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Documented patient information and care activities in electronic health record
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Helped patients complete range of motion exercises to prevent loss of function during care
- Upheld infection control and prevention policies across different patient-facing areas
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Transported patients between rooms and appointments or testing locations
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
- Followed directions of licensed nurses to administer medications and treatments
- Supported needs of 90+ residents under long-term care
- Delivered high-quality care to Acute and Subacute patients in hospital facility
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Educated patients and family members on best home care practices for healing and recovery
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of 90+ residents under long-term care.
- Delivered high-quality care to Subacute and Acute patients in hospital facility.
- Supported needs of 90+ residents under long-term care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
Patient Service Technician Specialist
LabCorp
06.2014 - 05.2016
- Security networks – davenport, fl
- Performed venipunctures on geriatric adult and pediatric
- Conducted pre-employment drug screens
- Collected DNA specimens
- Utilized EHR with proficiency
- Advanced user of Microsoft office applications (Word, Excel, Outlook, PowerPoint)
- Assisted in the conduction of wellness screening
Medical Office Assistant
Dr. Ernesto Perez
12.2005 - 10.2010
- Winter haven, fl
- Authorizations for Medicaid/Medicare and other insurance agencies
- Proficient knowledge of CMS guidelines
- Performed patient triage such as collecting vital signs and updating medication list
- Faxed prescription refill requests to pharmacies
- Assisted the physician with minor in office procedures
- Conducted patient follow up calls and addressed any concerns for the physician
Education
Some College (No Degree) - Nursing
Keiser University
Fort Lauderdale, FLSkills
- Strong organizational, communication and coordination skills
- Proficient in
- Microsoft Word, Excel, PowerPoint, SharePoint, and Microsoft Office
- Epic Software
- Electronic Charting
- Patient Interaction
- Labor Relations
- Operational Standards
- Client Support
- Data Connectivity
- Individualized Care Plans
Certification
- Certified , CNA - 2004-2023
Timeline
CWOW EHR SPECIALIST
DAVITA
01.2023 - 06.2023
Administrative Assistant
DaVita
05.2017 - 01.2023
Patient Service Technician Specialist
LabCorp
06.2014 - 05.2016
Lead Certified Nursing Assistant
Grace Health & Rehab Center
06.2013 - 05.2017
Medical Office Assistant
Dr. Ernesto Perez
12.2005 - 10.2010
Some College (No Degree) - Nursing
Keiser University