Adrienna Manuel
Elkton,MD
Summary
Results-driven professional with a strong background in human resources, operations management, and administration. Skilled in fostering relationships with decision makers, customers, and team members to advance organizational objectives. Known for problem-solving abilities and effective communication, with a focus on enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Compliance & People Operations Specialist
PricewaterhouseCoopers (PWC)
Tampa, FL - Remote
07.2025 - Current
- Conducted over 125 Microsoft Teams identity verification meetings per week, ensuring compliance with I-9 and Anti-Impersonation requirements
- Utilized facial recognition platforms while partnering with MBO Partners to validate contractor identities and maintain compliance standards
- Managed onboarding and offboarding of global contractors through ad-hoc process, ensuring seamless and compliant experiences
- Coordinated with 50+ vendors and suppliers to resolve onboarding issues, accelerating contractor readiness and enhancing operational flow
- Collaborated with global stakeholders to support high-volume onboarding operations while maintaining 98% data accuracy and confidentiality through master trackers
- Managed high-volume scheduling between vendors, contractors, and internal teams, ensuring onboarding milestones were met on time
- Leveraged Excel, including VLOOKUP functions, to reconcile onboarding data and improve reporting accuracy
- Prioritized multiple high-volume tasks in a fast-paced environment, across multiple time zones while consistently meeting service-level agreements (SLAs) and onboarding timelines
- Monitored onboarding progress through Beeline reports and proactively addressed pending requirements to minimize onboarding delays
Vendor Management
Capstone Logistics LLC.
Boothwyn, PA
10.2022 - 07.2025
- Monitored vendor compliance for insurance, vehicle registration, and licenses using ATS programs.
- Coordinated onboarding process while procuring and maintaining accurate vendor profiles.
- Researched and recruited over 600+ new talent locally, regionally, and nationally. Maintained a working relationship with vendors to ensure adherence to policies and up-to-date compliance.
- Work collaboratively with the team to build and maintain a solid, trusted database of contractors/partners.
- Traveled to various locations for orientations and audits to facilitate orientations, audits and to assist with startups.
- Follow all organizational systems, programs, training, policies, and procedures as required and comply with relevant legal and state mandates.
Senior Talent Acquisition & HR Recruiting Partner
Prince Telecom
Wilmington, DE
01.2022 - 10.2022
- Conducted over 300+ candidate interviews and performed background checks and verification
- Coordinated incoming job requisitions and applications.
- Facilitated onboarding and orientation for new employees, streamlining the integration process.
- Oversaw and managed onboarding processes and programs to successfully integrate new, transferred and promoted employees.
- Developed and maintained performance metrics and hiring reports for continuous process improvement.
- Oversaw department day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
Human Resource Specialist II
State of Delaware
Wilmington, DE
10.2020 - 01.2022
- Liaised between management and employees to resolve conflicts, address issues, and clarify compensation and benefits policies.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Reviewed and screened over 100+ applicant resumes weekly to identify qualified candidates.
- Fielded employee inquiries regarding insurance, pension plans, vacation, sick leave, and employee assistance to ensure clear communication and support.
- Used new computerized time entry system (eSTAR & PHRST) which allows fewer manual errors (time efficiency) and importing information from one location to another for payroll purposes
Operations Fulfillment Specialist
Wolters Kluwer - Lien Solutions
Wilmington, DE
02.2017 - 01.2020
- Managed high-volume order processing liaisoning between Delaware Secretary of State,law firms and financial institutions regarding client filings, processing orders, and document retrieval
- Delivered results for clients under tight deadlines, ensuring timely processing of orders and compliance.
- Conducted thorough UCC research to verify legal documents, ensuring adherence to legal and financial regulations.
- Performed over 100+ searches daily, retrieved documents, prepared and executed filings and recordings across all jurisdictional levels to support operational efficiency.
Education
Associate of Science - Business Administration And Management
Wilmington University
Wilmington, DEHigh School Diploma - Business and Finance
Elkton High School
Elkton, MD06-2014
Skills
- HR Policies & Compliance
- Onboarding &Training
- I-9 Compliance
- Employee Relations & Engagement
- Performance Management
- Onboarding & Training
- Full-Cycle Recruitment & Talent Acquisition
- Payroll & Benefits Management
- Data Analysis & Reporting
- SAP, eSTAR, PHRST, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Vendor Management
- Scheduling & Calendar Management
- Stakeholder Communication
Accomplishments
- Led high-volume global onboarding operations, conducting 125+ identity verification meetings weekly while consistently meeting compliance standards and SLAs.
- Improved onboarding efficiency by partnering with 50+ vendors and global stakeholders to resolve issues.
- Maintained 98% data accuracy by managing Beeline reports, Excel trackers, and compliance records to support efficient onboarding operations.
Certification
- HR Policies & Compliance Training
- Payroll & Benefits Administration Certification
- Diversity & Inclusion in Hiring Practices
Additional Experience
- Claims Analyst/Processor , Delaware Claims Facility (Oct 2016 – Jan 2017)
- Data Entry/Application Processor , Citi (Apr 2016 – Sep 2016)
- Administrative Assistant , McFarlin Motors (Jun 2013 – Jan 2015)
Timeline
Compliance & People Operations Specialist
PricewaterhouseCoopers (PWC)
07.2025 - Current
Vendor Management
Capstone Logistics LLC.
10.2022 - 07.2025
Senior Talent Acquisition & HR Recruiting Partner
Prince Telecom
01.2022 - 10.2022
Human Resource Specialist II
State of Delaware
10.2020 - 01.2022
Operations Fulfillment Specialist
Wolters Kluwer - Lien Solutions
02.2017 - 01.2020
High School Diploma - Business and Finance
Elkton High School
Associate of Science - Business Administration And Management
Wilmington University