Adrienne Al-Ageda
Lebanon,TN
Summary
Dynamic Quality Assurance Analyst with a proven track record at FedEx Logistics, excelling in software documentation and quality management. Adept at problem-solving and effective communication, I consistently ensured compliance with quality standards while enhancing team processes. Passionate about continuous improvement, I thrive in fast-paced environments and deliver exceptional results.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst
FedEx Logistics
Lebanon, TN
12.2023 - Current
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Reviewed software release notes prior to production deployment to verify accuracy of changes implemented.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Ensured proper version control protocols were followed throughout development cycle.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Prepared reports detailing overall project progress according to established timelines.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Provided feedback on usability and suggest improvements to the product design teams.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Oversaw process checks to verify proper completion and correct frequency.
- Set and achieved product quality objectives while meeting product specifications.
- Communicated regularly with management to discuss quality trends.
Stay At Home Mom
Self-employeed
Lebanon, TN
10.2019 - 11.2023
- Managed household errands and other essential duties.
- Monitor each child's progress and discuss any issues with parents or guardians as necessary.
- Supervise outdoor activities such as walks or playground visits ensuring safety at all times.
- Teach basic educational skills such as counting, shapes, colors to preschoolers.
- Organize indoor and outdoor play activities to stimulate physical and mental development.
- Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.
- Provide a safe, nurturing and stimulating environment for the children in my care.
- Carry out daily routines including feeding, bathing and changing diapers of infants.
Shift Leader
Walgreens
Lebanon, TN
09.2017 - 10.2019
- Resolved customer complaints promptly and professionally.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Assisted general manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed daily workflow and scheduled staff for adequate coverage.
Housekeeper
Self-employeed
Nashville, TN
07.2017 - 09.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Emptied trash receptacles throughout the property.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Sales Lead Keyholder
Dollar General Store
Lebanon, TN
03.2016 - 06.2017
- Monitored daily activities of employees including register transactions and stocking shelves.
- Processed payments using various methods such as credit cards or cash transactions.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Counted and balanced registers.
Sales Associate
HomeGoods
Mount Juliet, TN
06.2015 - 02.2016
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- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Lebanon High School
Lebanon, TN05-2016
Skills
- Software documentation
- Customer compliance
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Quality management
- Peer relationships
- Quality standards
- Child development
- Activity planning
- Conflict resolution
- Household management
- Progress monitoring
- Early childhood education
- Special needs experience
Timeline
Quality Assurance Analyst
FedEx Logistics
12.2023 - Current
Stay At Home Mom
Self-employeed
10.2019 - 11.2023
Shift Leader
Walgreens
09.2017 - 10.2019
Housekeeper
Self-employeed
07.2017 - 09.2017
Sales Lead Keyholder
Dollar General Store
03.2016 - 06.2017
Sales Associate
HomeGoods
06.2015 - 02.2016
High School Diploma -
Lebanon High School