ADRIENNE ALMONTE
New York City,NY
Overview
5
5
years of professional experience
Work History
Senior Research Associate
JPMorgan Chase
11.2025 - Current
- Achieved project objectives by troubleshooting experiments and testing practical and creative solutions.
- Guided development of adaptive systems framework that integrated data from multiple sources to augment training and operational performance.
- Directed, guided and delegated tasks to teams and developed project schedules, resource requirements and timelines to maintain productivity on goals and objectives.
- Initiated, planned and executed research projects under supervision of senior scientist.
UX Researcher
WALMART | Domestic Marketplace & Enterprise
03.2024 - 08.2025
- Served as the primary point of contact and research lead for projects involving Item Setup for Sellers and partnered with internal teams such as Data Ventures.
- Managed end-to-end research projects (25+ in the last year), including proposal creation, questionnaire design, programming, fieldwork oversight, and strategic readouts.
- Led research for the Item Setup by Match initiative, resulting in a 35% increase in adoption within the first two months post-launch through actionable insights and stakeholder collaboration.
- Spearheaded UX alignment between U.S. and International teams, driving the first formal bridge between these groups and increasing cross-team efficiency and consistency.
- Led a product optimization project that reduced the 'No-Match' error rate from 78.74% to 11.51% within one fiscal year by iterating on customer perception findings.
- Built strong, long-term relationships with internal stakeholders to support annual research planning, guide business strategy, and drive product improvements.
- Acted as a product ambassador by developing training materials and educating business partners on the impact and value of customer perception research.
UX Researcher, Rapid Lab
WALMART | Connect & Advertising
11.2022 - 02.2024
- Led rapid research, adopted and executed a three-tiered research model to quickly conduct and showcase findings.
- Completed over 50 evaluative research studies.
- Was part of peer-mentoring programs for designers that enabled them to do unmoderated studies and increased productivity by 10%.
- Proactively identified product updates and opportunities based on user feedback, competitive benchmarks, and internal priorities.
- Managed stakeholder relationships across product, design, and engineering to ensure consistent engagement with research throughout the product lifecycle.
- Created tailored reporting dashboards and data visualizations to communicate insights to both technical and non-technical audiences.
Research & Strategy Consultant
FREELANCE
10.2022 - 03.2023
- Delivered end-to-end client research engagements, addressing strategic business questions and providing high-impact insight to startups and growing organizations.
- Supported clients with proposal writing, questionnaire design, fieldwork execution, insight delivery, and executive readouts.
- Led client education initiatives including workshops and long-term planning aligned to customer and market trends.
Research & Strategy Consultant
MAYFAIR HOTELS
02.2021 - 08.2022
- Conducted guest research and internal evaluations that improved operational efficiency and enhanced service experience.
- Identified customer perception trends that led to refined staff training programs and updated service offerings.
- Delivered recommendations that design team implemented, resulting in a 5% increase in customer pickup of the new mobile app.
Education
Bachelor of Arts - Political Research & Writing
ROLLINS COLLEGE
Orlando, FLCertificate - Anthropology
MAYNOOTH UNIVERSITY
Maynooth, IRCertificate - UX Research & Design Methodologies
GOOGLE UX DESIGN
RemoteSkills
GENERATIVE
- Benchmarking
- Card Sort
- Competitive Analysis
- Contextual Analysis
- Contextual Inquiry Interview
- Ethnographic Research
- KANO Analysis
- Participatory Design
- Surveys
EVALUATIVE
- A/B Testing
- Cognitive Walkthrough
- Heuristic Evaluation
- Tree Test
- Usability Test
- ANALYSIS & VISUALIZATION TECHNIQUES
- Customer Journey Mapping
- Jobs-to-be-Done (JTBD)
- Qualitative Coding
- Persona
- Statistical Analysis
- Stakeholder Map
- CLIENT & STAKEHOLDER MANAGEMENT
- Client Consultation & Account Growth
- Strategic Insight Storytelling
- Research-to-product feedback loops
- TOOLS
- AI Tool & Analysis
- Dscout
- Figma
- Microsoft Office (Excel, Outlook, PowerPoint, Word, Visio)
- Optimal Workshop
- SurveyMonkey
- UserTesting
- UserZoom
- Video Conferencing (Skype, Zoom, Teams)
Timeline
Senior Research Associate
JPMorgan Chase
11.2025 - Current
UX Researcher
WALMART | Domestic Marketplace & Enterprise
03.2024 - 08.2025
UX Researcher, Rapid Lab
WALMART | Connect & Advertising
11.2022 - 02.2024
Research & Strategy Consultant
FREELANCE
10.2022 - 03.2023
Research & Strategy Consultant
MAYFAIR HOTELS
02.2021 - 08.2022
Certificate - Anthropology
MAYNOOTH UNIVERSITY
Certificate - UX Research & Design Methodologies
GOOGLE UX DESIGN
Bachelor of Arts - Political Research & Writing
ROLLINS COLLEGE