Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Angeles

Sacramento,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Nursing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

10
10
years of professional experience

Work History

Front Desk Coordinator

Revive Med Spa
Roseville, California
10.2024 - 03.2025
  • Assisted with check-in and check-out process by verifying identification and collecting payment information.
  • Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
  • Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
  • Performed administrative tasks such as filing documents, preparing reports, and updating databases.
  • Ensured that all front desk areas were kept clean and organized at all times.

Medicare Supplement Advisor

Blueshield of California
Lodi, CA
04.2024 - 10.2024
  • Provided customer service support for clients seeking information about plan benefits and provisions
  • Reviewed Medicare Supplement claims to ensure accuracy and compliance with regulations.
  • Processed appeals and grievances submitted by customers regarding denied or reduced benefits.
  • Researched complex cases and identified solutions to resolve them quickly and accurately.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Consulted with healthcare providers on questions related to billing codes and reimbursement rates associated with specific treatments covered by a patient's plan.
  • Prepared reports for management on identified trends in Medicare services.

Office Manager

SEV Laser Aesthetics
Walnut Creek, CA
08.2020 - 03.2024
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Assists with multiple offices across the Bay Area
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Interpreted and communicated work procedures and company policies to staff.
  • Consulted with management to resolve equipment performance and output quality problems.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.

Server & Bartender

Tahoe Joe's Famous Steak House
Vacaville, CA
09.2017 - 08.2020
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Developed strong and lasting resident relationships.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented sanitary food handling, holding and service protocols.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.

Sales Associate

Tillys
Vacaville, CA
08.2015 - 12.2019
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Education

BSN - Bachelor of Science in Nursing

Unitek College
Sacramento, CA
03-2026

Solano Community College
Fairfield, CA
05-2019

Vanden High School
Fairfield, CA
06-2016

Skills

  • Exceptional customer service
  • Teamwork and Collaboration
  • Dining customer service
  • Tableside etiquette
  • Safe food handling
  • Performance Tracking and Evaluation
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Customer Relations
  • Training and Development
  • Onboarding and Orientation

Timeline

Front Desk Coordinator

Revive Med Spa
10.2024 - 03.2025

Medicare Supplement Advisor

Blueshield of California
04.2024 - 10.2024

Office Manager

SEV Laser Aesthetics
08.2020 - 03.2024

Server & Bartender

Tahoe Joe's Famous Steak House
09.2017 - 08.2020

Sales Associate

Tillys
08.2015 - 12.2019

Solano Community College

Vanden High School

BSN - Bachelor of Science in Nursing

Unitek College

Similar Profiles

CREATE PROFILE