Adrienne Armino
Troutman,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Specialist
Dermatology Group Of The Carolinas
05.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to patient accounts, reviewing charges with patients at checkout.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, patient schedules, and maximum load levels when scheduling appointments.
- Managed referrals for patients to provide an efficient work flow for both patients and staff alike.
Patient Representative
Carolina Neurosurgery & Spine Associates
12.2021 - 05.2023
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Finance Specialist/Guest Services Associate
Toyota Of North Charlotte
04.2021 - 12.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Enhanced membership sales by providing excellent customer service and staff management.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
- Fostered close-knit relationships with clients by exemplifying top-notch customer service to drive revenue.
- Oversaw fast-paced finance operations and customers' needs at busy facility.
- Maintained high level of professionalism and discretion when dealing with customers.
- Collaborated with the finance team to ascertain potential deals and solidify funding for increased sales and revenue.
- Worked closely with management to maintain a high buy rate and verify the right car for the right person.
Cashier Specialist
Chick-fil-A
01.2020 - 03.2021
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on register operation.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about restaurant policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Medical Assisting
Central Piedmont Community College
Charlotte, NCSkills
- Electronic Medical Records Management
- Personable Demeanor
- Time Management
- Outbound Calls
- Patient Registration
- Guest Satisfaction
- Sales Expertise
- Problem-Solving Skills
- Front Desk Management
- Verifying Reservations
- Authorization Verification
- Office Management
- Guest Services
- Medical Record Taking
- Reporting Capabilities
- Creative Solutions
- Financial Documentation
- Listening Skills
- Administrative Office Operations
- Customer Service
- Invoice Statements
- Conflict Management
- Professional Relationships
- Confidential Records Management
- Patient Data Privacy
- Information Updates
- Written and Oral Communications
- Product and Service Sales
- Microsoft Office
- Patient Data Management Systems
- Customer Retention
- File Management
- Dynamic Communication Skills
Timeline
Front Desk Specialist
Dermatology Group Of The Carolinas
05.2023 - Current
Patient Representative
Carolina Neurosurgery & Spine Associates
12.2021 - 05.2023
Finance Specialist/Guest Services Associate
Toyota Of North Charlotte
04.2021 - 12.2021
Cashier Specialist
Chick-fil-A
01.2020 - 03.2021
No Degree - Medical Assisting
Central Piedmont Community College
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