Adrienne Ayala
Olathe,KS
Summary
Organized Fitness Manager with experience in sales, project management and staff oversight. Consistently drives business growth and presents information to clients to promote enthusiasm for fitness classes and individualized training.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fitness Manager
BODYBAR Pilates
01.2024 - Current
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Sales
Stella & Dot
04.2011 - 05.2018
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Generated personal sales to meet or exceed established sales goals.
- Achieved sales targets consistently by implementing effective sales strategies tailored to individual accounts.
Customer Service Representative
SQUIX/Vine Oh!
01.2016 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Section Assistant (Records/Intellectual Property)
Shook, Hardy & Bacon
08.2008 - 06.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Key Holder
Burberry
08.2006 - 08.2008
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Education
BBA - Marketing
Washburn University
Topeka05.2004
High School Diploma -
Dodge City High School
Dodge City, KS05.2000
Skills
- Company standards enforcement
- Team Collaboration
- Effective Communication
- Verbal and written communication
- Client Relations
- Recruiting and interviewing
Certification
Comprehensive Pilates Certification (500 hrs)
BODYBAR Pilates Comprehensive Certification (250 hrs)
Timeline
Fitness Manager
BODYBAR Pilates
01.2024 - Current
Customer Service Representative
SQUIX/Vine Oh!
01.2016 - 02.2018
Sales
Stella & Dot
04.2011 - 05.2018
Section Assistant (Records/Intellectual Property)
Shook, Hardy & Bacon
08.2008 - 06.2011
Key Holder
Burberry
08.2006 - 08.2008
BBA - Marketing
Washburn University
High School Diploma -
Dodge City High School
Comprehensive Pilates Certification (500 hrs)
BODYBAR Pilates Comprehensive Certification (250 hrs)
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