Adrienne Bates
Lansing,MI
Summary
Driven by a proven track record of enhancing operations and fostering continuous improvement, I leveraged technological innovations at Life Scholars Academy to drive team productivity and company performance. Skilled in office management and problem-solving, I excel in optimizing processes and building relationships, significantly increasing customer acquisition and satisfaction. Offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
26
26
years of professional experience
Work History
Executive Manager
Life Scholars Academy
11.2020 - Current
- Created operations and implemented technological innovations
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Improved brand awareness by monitoring marketing campaigns and fostering membership acquisitions and business development.
- Acquired [Number] new customers through improved conversion techniques such as email follow-up messages.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Drove revenue growth by developing successful sales strategies targeting untapped markets.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Established a culture of continuous improvement by promoting best practices in project management, process optimization, and risk mitigation.
Treatment Coordinator/Front Desk Receptionist
Burkhart Pecora Bloomburg Orthodontics
10.2013 - 11.2020
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
District Manager
Family Video Movie Club
05.1998 - 11.2020
- Supervised seven locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Generated financial and operational reports to assist management with business strategy.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
No Degree - Business Administration
Delta College
Bay City, MI06.2009
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06.2004
High School Diploma -
Bay City Central High School
Bay City, MI06.1995
Skills
- Microsoft Office
- Front Desk Operations
- HIPAA Guidelines
- Problem-Solving
- Organization and Time Management
Timeline
Executive Manager
Life Scholars Academy
11.2020 - Current
Treatment Coordinator/Front Desk Receptionist
Burkhart Pecora Bloomburg Orthodontics
10.2013 - 11.2020
District Manager
Family Video Movie Club
05.1998 - 11.2020
No Degree - Business Administration
Delta College
Bachelor of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Bay City Central High School