Summary
Overview
Work History
Education
Skills
Timeline
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Adrienne Benn

At

Summary

Dynamic intake specialist at The Dollard Firm with strong client communication and legal research skills. Proven ability to enhance client intake processes and adapt to new software, ensuring efficient operations. Recognized for fostering teamwork and delivering exceptional customer service, contributing to high client satisfaction and streamlined appointment scheduling.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Paralegal Intern

The Dollard Firm
09.2024 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
  • Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress
  • Other experience - Payments using Law Pay, Electronic Filing such as motions and orders for the attorney.

Waitress Supervisor

Erikas Place
05.2008 - Current
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Handling end of the day business close outs, such as balancing and record keeping, bank deposits.
  • Calling other companies when appliances were having issues and needing repairs as well as maintenance due.

Education

Associate of Applied Science - Nursing

Ivy Tech Community College
Indianapolis, IN

Skills

  • Team collaboration
  • Client communication
  • Microsoft office
  • Legal research
  • Document filing
  • Multitasking Abilities
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Customer service

Timeline

Paralegal Intern

The Dollard Firm
09.2024 - Current

Waitress Supervisor

Erikas Place
05.2008 - Current

Associate of Applied Science - Nursing

Ivy Tech Community College

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Adrienne Benn