Adrienne Blackwell
Milton,Florida
Summary
Insightful technician capable of developing manufacturing process instruction according to company SOC’s. Knowledgeable production technician offering experience on DCS,lab analytical, work well in team setting, proficient with microsoft office.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Navy Federal Credit Union
Pensacola, FL
02.2022 - Current
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered incoming calls regarding membership benefits and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Participated in team meetings to discuss customer service strategies and goals.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
City Carrier Assistant
United States Postal Service, USPS
MILTON, FL
02.2021 - 02.2022
- Organized packages in route sequence and delivered to correct addresses.
- Responded to customer complaints regarding their mail service in a professional manner.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
Grader
Armstrong World Industries
03.2017 - 02.2022
- Inspect ceiling tile per soc’s, handling of raw materials for lamination( feeder and stacker) Assist with laminator start up and shutdown , FMS FA- set-up with changeover, work with D.C concerning shipment of correct orders, responsible for all of c-shift FMS materials per soc’s
General Operations
E.I.Dupont-Axis Al
07.2012 - 07.2016
- Step 1 tech responsible for following all safety rules,SOPs and E.I.Dupont plant based area rules
- Monitor 6 vessels, heat exchanges, unloading of raw materials, minor maintenance on my equipment, assist engineers with process, maintain area lab-ordering chemicals, sorting and storing ,calibrations of LC/GC, team-based setting, area medic and ambulance driver
- Set-up safety meetings daily, lean manufacturing
Chemical Operator
Ascend performance materials
08.2000 - 07.2012
- Ran casting machines, log analysis into SAP, housekeeping,QA, area emergency coordinator,shift trainer, attend daily meetings with head of my department, team-based setting
Education
Lpn -
Virginia College
01.2007
Chemical Operations -
Pensacola State College
Milton High School
Skills
- Chemical handler
- Laboratory trained
- 5s trained
- Lean manufactured trained
- Lpn
- Lift truck
- Hazmat trained
- Knowledge of SAP
- LIMS
- GC
- LC
- Coulometer
- Storing of hazardous materials
- Changing of hydrogen,helium,and nitrogen tanks
- Unloading of TBHP,DEA,TYZOR etc hazardous materials in vessels/tanks
- Data Entry
- Account Updating
- Product Knowledge
- Inbound and Outbound Calling
- Data Collection
- Problem Resolution
- Customer Relations
- Active Listening
Relevant Experience
Recognized as the quickest and most proficient in all areas of the operations process while employed with Ascend Performance Materials Pensacola Florida plant.
References
available upon request
Timeline
Customer Service Representative
Navy Federal Credit Union
02.2022 - Current
City Carrier Assistant
United States Postal Service, USPS
02.2021 - 02.2022
Grader
Armstrong World Industries
03.2017 - 02.2022
General Operations
E.I.Dupont-Axis Al
07.2012 - 07.2016
Chemical Operator
Ascend performance materials
08.2000 - 07.2012
Lpn -
Virginia College
Chemical Operations -
Pensacola State College
Milton High School