Adrienne Bradley
Brooklyn,NY
Summary
I Am a very friendly dedicated and enthusiastic professional that's experienced in transportation and very proficient in local roads and rules. Am a Licensed driver in NYS with a very clean record and have a very strong work ethic
Overview
34
34
years of professional experience
Work History
BUS OPERATOR
New York City Transit Authority
12.1992 - 08.2018
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Transported customers to and from assigned route
- Conducted pre-trip inspections of bus for safe operation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
DMV REP 3
Department Of Motor Vehicles
02.1985 - 12.1992
- This job consist of doing in 50 person transactions at my station that would allow the customer to receive a new drivers license,learners permit,vehicle registration and or plates for their vehicle. I had to make sure all documents needed was there and put them in the perspective order so that i would be able to issue the customer their documents their after upon each transaction a fee was collected that would be tallied up at the end of the day without discrepancies.
- I was also qualified to give all customers the test (CDL,MOTORCYCLE AND DRIVERS PERMIT) and then issue them their documents
Customer Service Associate
American Express
06.1984 - 06.1987
- I helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- I actively listened to all customers, handled concerns quickly and escalated major issues to supervisor.
- I answered merchants telephone calls promptly to give approval codes so that their customers transactions can go through without any problems.
- I answered customer telephone calls promptly to avoid on-hold wait times.
- I offered advice and assistance to customers, paying attention to special needs or wants.
- I provided training and support to new associates to help provide high-quality customer service.
- I investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Nursing
Kingsborough Community College of The City University of New York
Brooklyn, NY09.1984
High School Diploma -
CLARA BARTON HS
Brooklyn, NY06.1983
Skills
- Local Traffic Laws
- Area Knowledge
- Passenger Interaction
- Fare Collections
- Safe Driving Practices
- Local Street Knowledge
- Guest Relations
- Technology-Driven Navigation
- Bus Inspections
- Traffic Regulation Observance
- I follow DOT Standards
- I'm a critical thinker
- Defensive Driving
- CDL Class B License with pas endorsement
- Customer Relations Skills
- Air Brake Certification
- I'm very dependable and trustworthy
- Customer Satisfaction
Timeline
BUS OPERATOR
New York City Transit Authority
12.1992 - 08.2018
DMV REP 3
Department Of Motor Vehicles
02.1985 - 12.1992
Customer Service Associate
American Express
06.1984 - 06.1987
No Degree - Nursing
Kingsborough Community College of The City University of New York
High School Diploma -
CLARA BARTON HS