Adrienne Brooks
Comstock Park,MI
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
4
4
years of professional experience
Work History
Parking Equipment Technichian
City Of Grand Rapids
03.2019 - Current
- Completed preventive maintenance routines, documentation and procedures.
- Troubleshot and repaired electromechanical and pneumatic systems, using electrical drawings.
- Performed preventive or predictive maintenance of conveyance equipment, using appropriate job plans, procedures and manuals.
- Diagnosed electrical and mechanical problems related to all material handling equipment components.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes and emails.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Evaluated report data to proactively adjust and enhance operations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
No Degree - Business Administration
05.2024
High School Diploma -
05.1997
Skills
- Providing Customer Service
- Computer Networks
- Microsoft Word
- Customer Relations
- Microsoft Excel
- Customer Service and Assistance
- Staff Monitoring
- Financial Management
Timeline
Parking Equipment Technichian - City Of Grand Rapids
03.2019 - Current
Davenport University - No Degree, Business Administration
Frank Cody High School - High School Diploma,
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