Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADRIENNE BROWN

Harrisburg

Summary

Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.

Overview

9
9
years of professional experience

Work History

Outreach and Engagement Program Manager

Egyptian Health Department
05.2024 - Current
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Identified program obstacles and communicated possible impacts to team.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.

Crisis Counselor

Egyptian Health Department
02.2021 - 05.2024
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
  • Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
  • Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.

Social Work Assistant

Egyptian Health Department
01.2019 - 05.2019
  • Coordinated referrals to community services to help clients obtain needed support.
  • Conducted home visits across Saline, Gallatin, and White county to check on patients' well-being.
  • Protected clients' health information with strict protocols focused on controlling access to confidential information.

Office Assistant

Saline County Probation Office
01.2016 - 05.2016
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Education

Master of Arts - Social Work

Southern Illinois University, Carbondale
Carbondale, IL
05-2020

Bachelor’s Degree - Social Work

SOUTHERN ILLINOIS UNIVERSITY
Carbondale, Il.
05.2019

Associate of Arts Degree - General Studies

SOUTHEASTERN ILLINOIS COLLEGE
Harrisburg, Il.
05.2016

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Team leadership
  • Decision-making
  • Critical thinking
  • Flexible and adaptable
  • Team training and development
  • Relationship building
  • Customer service

Timeline

Outreach and Engagement Program Manager

Egyptian Health Department
05.2024 - Current

Crisis Counselor

Egyptian Health Department
02.2021 - 05.2024

Social Work Assistant

Egyptian Health Department
01.2019 - 05.2019

Office Assistant

Saline County Probation Office
01.2016 - 05.2016

Bachelor’s Degree - Social Work

SOUTHERN ILLINOIS UNIVERSITY

Associate of Arts Degree - General Studies

SOUTHEASTERN ILLINOIS COLLEGE

Master of Arts - Social Work

Southern Illinois University, Carbondale

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ADRIENNE BROWN