Adrienne Burnley
Seattle,WA
Summary
Skilled Office Manager with a proven track record at Richard Bensinger, MD, excelling in documentation control and fostering clear communication. Demonstrated expertise in streamlining operations, enhancing patient satisfaction, and maintaining confidentiality. Achieved a significant improvement in scheduling efficiency and customer service, leveraging both hard and soft skills to support team success.
Overview
9
9
years of professional experience
Work History
Office Manager/Front Desk
Richard Bensinger, MD
Seattle, WA
08.2023 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk
Panel of Consultants, Inc
Tukwila, WA
01.2016 - 08.2023
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Gathered, transcribed, and typed medical information into charts.
- Followed infection control procedures to protect patients and staff in waiting area.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
Education
English
Shoreline Community College
Seattle, WABusiness Administration
Seattle Central Community College
Seattle, WASkills
- Documentation and control
- Mail handling
- Scheduling and calendar management
- Documentation expertise
- Data retrieval systems
- Clear oral/written communication
References
References available upon request.
Timeline
Office Manager/Front Desk
Richard Bensinger, MD
08.2023 - Current
Front Desk
Panel of Consultants, Inc
01.2016 - 08.2023
English
Shoreline Community College
Business Administration
Seattle Central Community College
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