Adrienne Byrd Curry
West Palm Beach,FL
Summary
Responsible Revenue Officer with familiarity with laws, regulations, procedures and precedents. Knowledge of state laws with respect to collection and assessment of child support. Outstanding investigative skills analyzes financial records in order to verify information.
Overview
22
22
years of professional experience
Work History
Revenue Specialist II
Florida Department of Revenue Child Support
03.2018 - Current
- Customer Service, Data Collection and Entry, Support Order Preparation
- Enhanced learning opportunities for team members by providing education through coaching and one-on-one shadowing
- Collaborated with regional trainers and quality assurance teams to clarify policies and review procedures.
- Analyzed and reviewed client documents and external resources to compile and determine the most relevant information for calculating guidelines
- Perform workshops within the Administrative team meetings such as knowledge shares
- Work data list for stagnant cases to make updates and move cases forward
Dispatcher/Customer Service
Waste Pro USA
02.2016 - 03.2018
- Customer Service, Schedule
- Designed and implemented optimized Driver Daily Routes for enhanced route efficiency
- Maintained and organized driver's records to ensure efficient invoicing process
- Generated detailed reports on a daily basis that illustrated scaling, frequency, and routing details, enabling management to identify opportunities for cost savings and revenue enhancement.
Supervisor of Dispatch
BroadStar Communications
03.2013 - 01.2016
- Managed a team of five (5) staff members
- Worked closely with department managers to maintain high standards of quality
- Generated detailed reports showcasing completed work
- Managed technician routing for maximum property coverage
Customer Service/Sales Representative
Auto Cricket Call Center
02.2012 - 09.2012
- Inbound and Outbound Calls, Obtain Auto Insurance Leads
Customer Service/Sales Representative
ABNS Group Call Center
04.2011 - 09.2011
- Inbound and Outbound Calls, Assist people with signing up for school
Office Operations Supervisor of Quality Assurance
US Census Bureau
11.2009 - 09.2010
- Manage staff of fourteen (14), Communicated with managers to ensure quality work, Conducted Trainings throughout the county for different operations
LOAN MODIFICATION SPECIALIST
First Universal Lending, LLC
06.2008 - 02.2009
- Assisted clients with obtaining loan modification for mortgage payments, Communicated with lenders to reach satisfactory agreements, Performed administrative tasks and created documentation
STUDIO COORDINATOR
J.C. Penney
01.2008 - 06.2008
- Scheduled appointments for clients, Performed data-entry tasks; updated database, Tracked and document orders, Performed office administrative responsibilities
CUSTOMER SERVICE REP (Seasonal)
Cushman Fruit Company
10.2005 - 12.2007
- Received & all handled a high volume of inbound calls, document via data-entry, Responsible for internet response and problem resolution, Performed customer services tasks
EMPLOYMENT COACH
Jeff Industries
05.2006 - 12.2006
- Assisted participants in locating & maintaining employment, Identified job training locations, Initiated job searches and offered recommendations
CUSTOMER SERVICE REP
Florida Power & Light
07.2002 - 08.2003
- Created and set-up client accounts, Performed data-entry duties; handle and resolve payments issues, Communicated with customers regarding their accounts
Education
Associates in Science -
Palm Beach Community College
Lake Worth, FL01.2005
Skills
- MSWord
- MS Office
- Windows XP
- MS Excel
- MS Outlook
- Internet Explorer
- Researching abilities
- Account Monitoring
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
Workethic
Detail and deadline oriented, ability to work under pressure. Dependable, highly motivated & experienced in various business environments. Courteous & experienced in client and customer care.
Personal Information
Title: Customer Service/Sales Representative
Timeline
Revenue Specialist II
Florida Department of Revenue Child Support
03.2018 - Current
Dispatcher/Customer Service
Waste Pro USA
02.2016 - 03.2018
Supervisor of Dispatch
BroadStar Communications
03.2013 - 01.2016
Customer Service/Sales Representative
Auto Cricket Call Center
02.2012 - 09.2012
Customer Service/Sales Representative
ABNS Group Call Center
04.2011 - 09.2011
Office Operations Supervisor of Quality Assurance
US Census Bureau
11.2009 - 09.2010
LOAN MODIFICATION SPECIALIST
First Universal Lending, LLC
06.2008 - 02.2009
STUDIO COORDINATOR
J.C. Penney
01.2008 - 06.2008
EMPLOYMENT COACH
Jeff Industries
05.2006 - 12.2006
CUSTOMER SERVICE REP (Seasonal)
Cushman Fruit Company
10.2005 - 12.2007
CUSTOMER SERVICE REP
Florida Power & Light
07.2002 - 08.2003
Associates in Science -
Palm Beach Community College
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