ADRIENNE CALAHAN

• Schedule cancel and reschedule appointments/or consults for the Veterans Affair and Department of Defense, and patients that are no show the patients is contracted via phone to reschedule a follow up appointment.
• Provide medical documents in preparation for appointments for patients and staff.
• Coordinate with administrative services such as active-duty members, veterans, family members and caregivers for clinical support.
• Assist with registration within the VA for new/transfer· patients as well as My Healthy Vet.
• Use of different types of computerized programs and databases sensitive information such as electronic medical records scheduling system VISTA, CPRS and Microsoft Office.
• Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
• Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
• Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
• Assisted with the scheduling of patient appointments and follow-up visits.
• Answered phone calls from patients or healthcare providers and responded to inquiries professionally.

• Greeted patients upon arrival and directed them to the appropriate area.
• Scheduled patient appointments over phone and in person, maximizing productivity.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Scheduled patient appointments that includes vision fields and glaucoma
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Supported hospital and clinic operations using customer service skills and detailed system knowledge on Epic
• Prepared letters sent to patients for NO SHOW patients with a reschedule appointment.
• Provided helpful assistance by anticipating and responding to needs of patients and family members.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Answered patient questions and fielded complaints to resolve issues.
• Obtained insurance verification and authorization to submit financial clearance of patient accounts.
• Verified demographics and insurance information to register patients in computer system.
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• Verified patients' insurance and payment methods and collect past due balances and co payments.

• Greeted patients upon arrival and directed them to the appropriate area.
• Inputted patient demographic data into electronic health record system.
• Performed administrative duties such as filing, faxing, photocopying.
• Scanned documents into electronic health record system as needed.
• Provided customer service by answering patient questions and addressing concerns.
• Sorted and distributed incoming mail daily.
• Maintained a clean and organized reception area.
• Adhered to HIPAA regulations when handling confidential patient information.
• Verified insurance information, collected payments, and scheduled appointments.
• Prepared letters for NO SHOW appointments would provide a call to reschedule appointment.
• Assisted with scheduling follow-up appointments according to provider availability.

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DERMATOLOGY 10-27-2014 TO 06-11-2021

• Greeted patients upon arrival and directed them to the appropriate area.
• Inputted patient demographic data into electronic health record system.
• Performed administrative duties such as filing, faxing, photocopying.
• Scanned documents into electronic health record system as needed.
• Provided customer service by answering patient questions and addressing concerns.
• Sorted and distributed incoming mail daily.
• Maintained a clean and organized reception area.
• Adhered to HIPAA regulations when handling confidential patient information.
• Verified insurance information, collected payments, and scheduled appointments.
• Prepared letters for NO SHOW appointments would provide a call to reschedule appointment.
• Assisted with scheduling follow-up appointments according to provider availability.
• Collected co payments and past due balances

• Greeted patients upon arrival and directed them to the appropriate area.
• Ensured all necessary paperwork was completed prior to patient visits.
• Performed administrative duties such as filing, faxing, photocopying.
• Maintained a clean and organized reception area.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Answered incoming calls in a professional manner.
• Scanned documents into electronic health record system as needed.
• Inputted patient demographic data into electronic health record system.
• Verified insurance information, collected payments, and scheduled appointments.