Adrienne Carter
Charlotte,NC
Summary
Proven professional with a track record of maximizing rental income and minimizing expenses demonstrated at CAPREIT. Skilled in maintenance scheduling and contract negotiation, excel in business development and administration. Known for exceptional communication and adaptability, I've effectively enhanced customer service and financial reporting, achieving high occupancy rates and surpassing service standards.
Overview
17
17
years of professional experience
Work History
Property Manager
Intermark Management
11.2021 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
IT Specialist
First Call Resolution
08.2020 - 11.2021
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
Dietary Associate
Atrium Health
07.2017 - 11.2020
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Customer Service Representative
CDC
01.2020 - 08.2020
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Property Manager
WRH Realty Services
02.2011 - 09.2019
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Property Manager
CAPREIT
09.2007 - 01.2011
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
High School Diploma -
Garinger High School
Charlotte, NC05.1996
Skills
- Business Development
- Maintenance Scheduling
- Contract Negotiation
- Business Administration
- Exceptional oral and written communication skills
- Adaptable
- Financial budgeting and reporting
- Customer service-focused
Timeline
Property Manager
Intermark Management
11.2021 - Current
IT Specialist
First Call Resolution
08.2020 - 11.2021
Customer Service Representative
CDC
01.2020 - 08.2020
Dietary Associate
Atrium Health
07.2017 - 11.2020
Property Manager
WRH Realty Services
02.2011 - 09.2019
Property Manager
CAPREIT
09.2007 - 01.2011
High School Diploma -
Garinger High School
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